UX Designer (Secret or TS clearance required)

At ICF Next Government, we partner with federal clients to modernize digital services through human-centered design. We are seeking a UX Designerto support the design and evolution of federal websites and digital products as part of cross‑functional delivery teams.

This role is suited for a mid-career UX professional who can contribute to UX/UI delivery within Agile,DevSecOps-enabled programs and support user-centered transformation of legacy systems into modern, scalable platforms.

If you accept this position, you should note that ICF does monitor employee work locations and blocks access from foreign locations/foreign IP addresses, and also prohibits personal VPN connections.

Key Responsibilities

UX/UI Design & User-Centered Modernization

• Contribute to the modernization of legacy systemsthroughuser-centered applications,by applying human-centered design principles across the full product lifecycle.

• Translate complex business processes, technical constraints, and mission requirements into intuitive UX/UI solutions for enterprise users (e.g., personnel vetting, adjudication workflows).

• Design end-to-end user experiences including:

• User flows, wireframes, interactive prototypesand high-fidelity UI designs and specifications

• Ensure alignment with federal UX/UI standards, including Section508accessibility and system-specific design systems (e.g., NBIS UI/UX Playbook).

Usability Testing & UX Research Integration

• Support andparticipatein usability testing byobservingrepresentative users performing key workflows and capturing qualitative insights.

• Collaborate with product teams tovalidateconcepts and inform iterative design improvements.

• Translate research findings into actionable design updates that improve usability, efficiency, and user satisfaction.

UX Measurement & Data-Driven Design

• Support implementation of UX measurement tools to track user behavior and feature usage.

• Analyze UX metrics (e.g., task success, feature adoption, workflow completion) to inform design decisions and continuous improvement.

• Contribute toreporting onuser experience outcomes to guide product prioritization and roadmap decisions.

Agile Product &DevSecOpsCollaboration

• Work within Agile (SAFe) delivery teams to design iteratively alongside developers, product owners, and engineers.

• Collaborate in sprint planning, design reviews, and program increment (PI) demos to ensure UX is integrated into delivery.

• Ensure designs arefeasiblewithin CI/CD pipelines and align with system architecture and technical constraints.

Design System & Consistency

• Apply and contribute to shared UI components, patterns, and design systems to ensure consistency across enterprise applications.

• Support integration with common services and platforms to promote interoperability and standardized user experiences.

Documentation, Training & User Support

• Produce clear UX/UI documentation, including design specifications, interaction patterns, and user guidance.

• Supportdevelopmentof training materials and user-facing documentation to enable system adoption.

• Incorporate user feedback and support insights into ongoing UX enhancements.

Required Qualifications

• Active Secret security clearance, with eligibility to obtain andmaintaina Top Secret clearance

• 6+ years of professional experience in user experience design, interaction design, or a closely related field

• MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply.

• Top Secret security clearance

• Bachelor's degree in related field

• Experience designing for complex, multi-step workflows or enterprise applications.  

• Working knowledge of Figma for design and prototyping. 

• Strong collaboration skills across cross-functional teams (design, engineering, product). 

• Ability to communicate design decisions clearly and adapt based on feedback. 

• Experience working on federal or highly regulated systems (e.g., DoD, security, or identity platforms). 

• Exposure to the U.S. Web Design System (USWDS) and federal accessibility standards. 

• Experience collaborating with developers in Agile or iterative delivery environments. 

• Familiarity with UX analytics and behavioral measurement tools. 

• Experience supporting modernization of legacy systems into cloud-based platforms.

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate orassistwith responses during interviews (whether in-person or virtual) is notpermitted. This policy is in place tomaintainthe integrity and authenticity of the interview process. 

However, we understand that some candidates may require accommodation that involves the use of AI. Ifsuch anaccommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. Weare dedicated to providingthe necessary support to ensure that all candidates have an equal opportunity to succeed.