UX Designer UX Designer

JOB DESCRIPTION Must be local to Acton, MA We’re looking for a talented and collaborative UX Designer to help design high-impact digital touchpoints that surround the Omnipod product. This includes everything that helps our customers succeed: from onboarding experiences and customer portals to medical data dashboards and healthcare provider tools. As a UX Designer, you’ll work on complex projects, help shape our product experience, and collaborate cross-functionally with product managers, engineers, and marketing. You will help create a cohesive, accessible, and empowering end-to-end journey for our users. This role is part of a collaborative design team that works closely within a larger, company-wide UX organization. If you’re a creative problem-solver who loves to translate a big vision into intuitive digital experiences, we want to talk to you.UX Designer Responsibilities

• Execute End-to-End Design: Create web-based and cross-platform digital experiences, such as onboarding flows, customer portals, and medical data dashboards.
• Collaborate on Initiatives: Work closely with product managers and engineers to take design projects from discovery through delivery.
• Advocate for Users: Ensure design solutions balance customer needs with business goals and technical feasibility.
• Prototype & Wireframe: Use Figma, Adobe Creative Cloud, and Miro to build wireframes, interactive prototypes, and detailed design specifications.
• Incorporate Insights: Work with user research and content strategy teams to ensure your designs are rooted in real customer data and insights.
• Apply Best Practices: Utilize accessibility, usability, and responsive design standards to create inclusive and intuitive interfaces.
• Agile Partnership: Participate in agile development cycles, contributing to product planning and advocating for experience quality.
• Platform Alignment: Partner with technical teams to ensure a seamless experience across connected platforms, including evaluating data flows and maintaining brand consistency.
• Iterate & Improve: Help evolve existing products and unify fragmented experiences into a seamless, cohesive ecosystem.

Skills / Characteristics

• Strategic & Practical: You enjoy both high-level problem-solving and the hands-on execution of pixels.
• Strong Communicator: You can explain your ideas clearly and use visual storytelling to get buy-in from stakeholders.
• Collaborative Spirit: You build positive, trust-based relationships across different departments (Engineering, Marketing, CX).
• Customer-Centric: You continuously center the needs of the person living with diabetes in every design decision.
• Adaptable: You are comfortable working in a fast-paced environment and can handle a healthy level of ambiguity.
• Growth-Oriented: You are passionate about continuous improvement and raising the bar for design craft.

Qualifications

• Experience: 3–5 years of experience in UX or Product Design, with a focus on customer-centric digital products.
• Education: Bachelor’s or Master’s degree in HCI, Psychology, Interaction Design, or a related field is preferred.
• Technical Proficiency: High proficiency in Figma and modern collaboration tools (Miro, Jira, Confluence).
• Portfolio: A strong portfolio showcasing your design process, storytelling ability, and polished execution is required.
• Agile Experience: Familiarity working in agile product development environments.
• Accessibility Standards: A solid understanding of WCAG accessibility standards and responsive design techniques.
• Team Mindset: Proven success collaborating with product managers and engineers.

Bonus Points:

• Experience with Salesforce or other CRM platforms.
• Experience in healthcare or regulated industries.
• Advanced prototyping skills (high-fidelity interactive prototypes).