SteerBridge is seeking a UX Researcher to support a mission-critical Defense Aviation platform used by federal customers. This role focuses on understanding operational workflows in aviation readiness and sustainment environments and translating those insights into usable product experiences.
The researcher will work directly with designers, engineers, data scientists, and domain experts to ensure the system supports fleet readiness monitoring, maintenance planning, logistics coordination, and operational decision-making.
Unlike traditional research roles, this position requires the ability to move from research insight to prototype concepts. The ideal candidate can conduct research, synthesize findings, and help design interface concepts and workflow models that demonstrate how solutions should function in operational environments.
SteerBridge applies proven design patterns such as Medallion Architecture to structure, validate, and operationalize data within aviation analytics platforms. UX research ensures these architectural patterns translate into clear, usable, and decision-ready experiences for operators working in high-consequence environments.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life Insurance
- 401(k) Retirement Plan with matching
- Paid Time Off
- Paid Federal Holidays
KEY RESPONSIBILITIES
User Research and Discovery
- Plan and conduct qualitative and quantitative UX research including interviews, contextual inquiries, surveys, and workflow analysis
- Observe operational environments to understand real-world constraints and decision-making patterns
- Conduct usability testing on prototypes and production systems
- Synthesize research findings into insights that guide product decisions
- Develop personas, journey maps, and operational workflow models
Research-Driven Design and Prototyping
- Translate research findings into prototype concepts that demonstrate improved workflows
- Create wireframes and interaction models to visualize research-informed solutions
- Collaborate with product designers to refine design concepts
- Support information architecture and interaction design decisions
- Validate design concepts through iterative usability testing
Systems and Product Collaboration
- Work closely with engineers and data teams to ensure system architecture aligns with user workflows
- Partner with product owners and subject matter experts to balance operational needs with technical constraints
- Participate in backlog refinement and design reviews
- Support design-to-development handoffs with clear research documentation
Domain and Competitive Research
- Conduct domain analysis of aviation logistics and sustainment systems
- Analyze competing tools and operational practices to inform product direction
REQUIRED QUALIFICATIONS
- U.S. Citizenship required
- 3+ years of experience in UX research, human factors, or applied product research
- Strong command of research methodologies including interviews, usability testing, and research synthesis
- Ability to translate complex operational environments into clear user insights
- Experience working with complex enterprise or government software systems
- Experience collaborating with multidisciplinary teams including engineers, designers, and data scientists
- Strong communication skills with the ability to present insights to both technical and non-technical audiences
PREFERRED QUALIFICATIONS
- Experience with aviation, defense, logistics, or fleet management systems
- Experience supporting enterprise analytics or decision-support platforms
- Familiarity with data-driven interfaces such as dashboards or operational planning tools
- Experience with Figma or similar prototyping tools
