UX Researcher
System OnePensacola, FL
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Overview
Remote
On-site
Job Description
Job Title: UX ResearcherLocation: Pensacola, FL (on-site) and San Diego, CA or Vienna, VAType: ContractWork Model: Hybrid – onsite and remote Responsibilities
- Act in a consultative and advisory role to various levels and functions within the design and product teams to identify research topics and plan research initiatives for both generative and evaluative purposes
- Identify and analyze the user experience by evaluating/leading projects end to end; developing guides and screeners, moderate, analyze, synthesize, make recommendations regarding prioritization, and deliver results
- Lead the development and maintenance of experience and journey maps throughout life cycle of projects
- Perform the gathering, analyzing, developing and creating user stories that capture the user's needs
- Conduct research using a wide variety of qualitative methods and a subset of quantitative methods, such as surveys
- Communicate and present findings in compelling and creative ways; tailor research findings to suit the audience; influence organizational change and alignment
- Package insights into tools and assets for designers, product managers and product marketing managers to leverage (personas, design principles, scenarios, live workshops or brainstorms, etc.)
- Support project team members in transforming research findings and insights into innovative solutions to inform user and business problems and deliver measurable outcomes
- Create artifacts, educational tools, experiences and processes that help build and evangelize UX Research within the organization
- Collaborate with business partners, stakeholders, and cross-functional teams to champion a user-centric approach to products and services based on findings and feedback
- Serve as liaison regarding research findings and their relation to channel services
- Utilize established strategies and tools to achieve and enhance value for users efficiently and effectively
- Perform moderately complex analysis to quantify the benefit and value of potential features/enhancements for justification and prioritization
- Lead user experience initiatives across work streams
- Perform other duties as assigned
- Experience in user experience/market/consumer research, project management, and analysis supporting strategic planning initiatives
- Proficient in multiple research methodologies, including usability studies, ethnography, interviews, journey-mapping, surveys, and user testing techniques
- Ability to manage multiple projects with minimal supervision
- Experience using third-party UX research platforms for participant recruitment and studies
- Knowledge of quantitative market research methods and statistical concepts
- Ability to create research deliverables (frameworks, videos, toplines, etc.)
- Working knowledge of financial industry trends, products, and services
- Excellent communication skills for engaging stakeholders at all levels, building rapport, and conveying insights effectively
- Experience with Agile methodologies (Scrum, XP, Lean, etc.)
- Strong analytical, problem-solving, and negotiation skills
- Proficiency in word processing, spreadsheets, presentation tools, and databases
- Strong organizational and planning skills
- Preferred: Background in tech, product development, or design, experience with design thinking, Master’s Degree in Human Factors, Social Science, Psychology, or related fields
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FAQs About UX Researcher Jobs at System One
What is the work location for this position at System One?
This job at System One is located in Pensacola, FL, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at System One?
Employer has not shared pay details for this role.
What employment applies to this position at System One?
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