UX/UI Designer

• UX & Interaction Design
• Design end-to-end customer workflows that simplify complex logistics processes, including order placement, shipment tracking, order visibility, notifications and alerts, document access (BOL, POD, COC), and account management.
• Map user journeys and identify friction points to ensure customers can complete tasks efficiently with minimal cognitive load
• Create low- and mid-fidelity wireframes to validate structure and flow before visual refinement.
• Develop interactive, clickable prototypes in Figma to support stakeholder alignment and usability testing.
• Produce production-ready UI artifacts and annotated design specifications for Engineering
• Contribute to and maintain reusable component libraries that promote consistency and reduce redundant design work.
• Account for various user scenarios, edge cases, system constraints, and error states.
• Visual Design
• Produce high-fidelity, polished UI designs for both responsive web applications and native mobile applications (iOS and Android).
• Ensure a cohesive visual experience across platforms while respecting native interaction patterns and platform conventions
• Apply strong visual hierarchy, typography, spacing, and alignment to create clean, professional interfaces suitable for enterprise users.
• Maintain alignment with brand guidelines while modernizing and refining the overall interface aesthetic.
• Evolve and maintain a lightweight design system, including reusable components, and documentation to support scalable development.
• Collaboration
• Partner closely with the CPTO and Product Leads to deeply understand feature intent, business objectives, and customer pain points
• Participate in discovery conversations to ensure the right problems are being solved before designing solutions
• Translate product requirements into interaction patterns, and scalable UI solutions
• Actively engage in backlog refinement and sprint planning to clarify scope, surface risks, and align on design intent
• Advocate for the customer perspective in product discussions while balancing business and technical constraints.
• Partner directly with Tech Leads and engineers to ensure design solutions are technically feasible and efficient to implement
• Provide detailed design specifications, redlines, assets, and interaction guidance to support accurate execution.
• Participate in design reviews and QA to ensure implemented features align with the intended experience.
• Iterate quickly based on engineering feedback without compromising usability or clarity.
• Continuous Improvement
• Incorporate customer feedback from support, account management, and product teams into iterative design enhancements.
• Review analytics, behavioral data, and usage trends to identify usability gaps and workflow bottlenecks.
• Proactively recommend UX improvements that reduce support inquiries and increase customer efficiency.
• Continuously evaluate and refine workflows to simplify experiences as the product evolves.
• Contribute to a culture of thoughtful, customer-centric product design within the organization.

• 5+ years of UX/UI design experience for web and/or mobile applications.
• Bachelor’s degree in UX Design, Interaction Design, Graphic Design, Human-Computer Interaction, Product Design, Computer Science or a related field
• Experience designing B2B SaaS or enterprise-facing software.
• Experience designing customer portals or account-based platforms.
• Strong portfolio demonstrating:
  • Clean, structured interfaces
  • Responsive web design
  • Mobile application design
  • Practical UX solutions for complex workflows
• Proficiency in Figma.
• Strong understanding of responsive layouts and native mobile design patterns (iOS and Android).
• Familiarity with accessibility best practices, including WCAG standards.
• Basic understanding of front-end development constraints and implementation considerations.
• Ability to clearly communicate design decisions to both technical and non-technical stakeholders.
• Strong problem-solving skills with the ability to simplify complex workflows into intuitive user experiences.

Our Commitment to You:MedSpeed knows that doing meaningful work starts with being part of a company that values your well-being. That’s why, in addition to a collaborative and purpose-driven culture, we offer benefits that support your life both at work and beyond it. This includes medical, dental, and vision coverage; flexible spending accounts; paid time off to recharge; and a 401(k) to help you plan for the future.