Veterinary Call Center Operator, Remote
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Overview
Schedule
Full-time
Career level
Entry-level
Remote
Remote
Compensation
$20+/hour
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Veterinary Call Center Operator, Remote$20/hr. + | Red Bank Veterinary Hospital | Red Bank, NJ
Bring compassion to every conversation. At Red Bank Veterinary Hospital, our remote Client Service team plays a critical role in supporting pets, pet owners, and hospital teams across one of the nation's leading specialty and emergency veterinary hospitals. If you enjoy helping others, staying organized in a fast-paced environment, and delivering exceptional service, you'll find a rewarding career where empathy and teamwork make all the difference.We are seeking a compassionate and reliable Call Center Operator to join our team. Compensation:
- Starting at $20/hr. based on experience
Full-Time Benefits Include:
- Medical, Dental, and Vision
- 401(k)
- Employee Assistance Program (EAP)
- Paid Time Off:
- Sick Days
- Vacation Days
- Bereavement Leave
- Disability & Life Insurance
- Employee Pet Discount
Schedule:
- Full Time
- Monday – Friday
- 8:30am – 4:30pm
Job Description: The Call Center Operator provides high quality customer service that meets or exceeds the expectations of our clients. Support the doctors and support staff. Look for ways to continually improve the delivery of services to our clients to ensure that clients are treated with respect and compassion.Responsibilities:
- Answer multiple line phone system
- Transfer calls quickly and accurately
- Assist in emergency situations by expediting calls to triage staff members
- Knowledge of extension numbers to reach employees throughout the network
- Utilize voice mail and paging system
- Assist clients with direction to network hospitals
- Troubleshoot problem calls
- Understand the appointment scheduler program for exams and procedures
- Answer general veterinary information questions regarding the hospitals
- Inform and assist clients on navigating and using our website
Qualifications
- High school diploma or equivalent.
- At least ONE YEAR of successful Call Center or Medical facility experience preferred
- At least ONE YEAR of successful Hospitality Industry experience preferred
- Excellent communication skills.
- Experience with a call volume of 80+ calls per day preferred
- Ability to multi-task.
- Must be computer literate; basic computer skills with ability to navigate new software.
- Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus!
About RBVHRed Bank Veterinary Hospital (RBVH) now located in Red Bank, NJ, proudly opened its new, state-of-the-art facility in May 2024—an expansive, 100,000+ square foot space nearly twice the size of our original Tinton Falls location. This milestone marks the continuation of over 40 years of dedicated service to our community. Nearby CommunitiesRBVH attracts Veterinary Technicians from throughout the Jersey Shore region, Central New Jersey, and the New York metropolitan area, including:
- Tinton Falls, NJ
- Middletown, NJ
- Holmdel, NJ
- Colts Neck, NJ
- Freehold, NJ
- Marlboro, NJ
- Howell, NJ
- Eatontown, NJ
- Long Branch, NJ
- Asbury Park, NJ
- Staten Island, NY
- Brooklyn, NY
- Bayonne, NJ
- Jersey City, NJ
Know Someone Amazing?If this role isn’t the right fit but you know a great Technician, send them our way!Email Craig.Rizzo@ethosvet.com—you could earn a $1,250 referral bonus if they’re hired.
Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.
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FAQs About Veterinary Call Center Operator, Remote Jobs at Ethos Veterinary Health
What is the work location for this position at Ethos Veterinary Health?
This job at Ethos Veterinary Health is located in Red Bank, NJ, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Ethos Veterinary Health?
Candidates can expect a pay range of $20 (per hour).
What employment applies to this position at Ethos Veterinary Health?
Ethos Veterinary Health lists this role as a Full-time position.
What experience level is required for this role at Ethos Veterinary Health?
Ethos Veterinary Health is looking for a candidate with "Entry-level" experience level.
Does Ethos Veterinary Health allow remote work for this role?
Yes, this position at Ethos Veterinary Health supports remote work, giving candidates the flexibility to work outside the primary office location.
What benefits are offered by Ethos Veterinary Health for this role?
Ethos Veterinary Health offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Life Insurance, Paid Vacation, Paid Sick Leave, 401k Matching/Retirement Savings, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Ethos Veterinary Health?
You can apply for this role at Ethos Veterinary Health either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.