Veterinary Client Patient Coordinator - Neurology, AVES
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Overview
Schedule
Full-time
Career level
Senior-level
Compensation
$21+/hour
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Client Patient Coordinator- NeurologyJoin Our Growing Team at Austin Veterinary Emergency and Specialty Center!
Benefits Include:Are you a dedicated technician assistant looking to advance your career in a thriving, collaborative, and progressive environment? At Austin Veterinary Emergency & Specialty (AVES), we're growing rapidly—adding new doctors, expanding services, and launching departments—as we prepare to move into our brand-new, state-of-the-art 45,000 sq. ft. hospital.As part of our growth, we're hiring for multiple technician and assistant roles across departments. We're seeking highly skilled, self-motivated, and team-oriented professionals who are passionate about delivering exceptional care in advanced veterinary medicine.Austin Veterinary Emergency and Specialty Center (AVES) is seeking a Client Patient Coordinator (CPC) to join our Neurology team and help provide high quality patient care.Overview:Client Patient Coordinators play a vital role in ensuring seamless, high-quality care for patients throughout their referral journey. They serve as a key liaison between clients, referring veterinarians, and internal medical teams, helping to coordinate care with empathy, efficiency, and accuracy.Compensation:
- Starting at $21 hourly, based on experience
Schedules Available:
- Full Time
- Schedule: TBD
Primary Responsibilities:
- Manage and coordinate daily appointment schedules for doctors, ensuring efficient use of time and smooth workflow
- Answer and return client phone calls promptly, addressing questions, concerns, and follow-up needs with professionalism and compassion
- Monitor and respond to client emails; confirm upcoming appointments and provide necessary instructions
- Provide outstanding client service while supporting a “Fear Free” environment for patients and their owners
- Maintain clear, organized communication with clients, referring veterinarians, and internal medical teams
- Assist practitioners by handling administrative tasks, allowing doctors to focus on medical care
- Support patient care by preparing medical records, confirming referral documentation, and ensuring all required information is available ahead of appointments
- Demonstrate strong multitasking and time management skills in a fast-paced clinical setting
- Approach all tasks with a positive, solution-oriented attitude, going the extra mile to support clients and the care team
- Collaborate closely with specialists and support staff to improve workflow and patient outcomes
- Uphold confidentiality, professionalism, and attention to detail in all aspects of the role
Requirements:
- High School Diploma or equivalent
- At least 2 years of experience in a customer service role is required.
- At least 2 years of experience in a veterinary role, dedicated to providing outstanding client service and excellent patient care within an emergency or specialty hospital are preferred.
- Culture builders—team players eager to promote trust, collaboration, and a positive work environment.
- Adaptability—individuals willing to go the extra mile to ensure the best patient and client experience.
- Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus
- 401(k) with matching
- Health, Dental, and Vision insurance
- Health Savings Account (HSA) / Flexible Spending Account (FSA)
- Life and Disability insurance
- Paid Time Off (PTO) and Holidays
- Employee Assistance Program and Discounts (including Pet Discount)
- Professional development
- Uniform stipend
- Retirement plan
For more information about our hospital, please visit https://www.austinvets.com
Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.RVT, Registered Veterinary Technician, Registered Vet Tech, Registered Vet Technician, Registered Veterinary Tech, CVT, Certified Veterinary Technician, Certified Vet Tech, LVT, Licensed Veterinary Technician, Licensed Vet Tech, Credentialed Veterinary Technician, Credentialed Vet Tech, Credentialed Veterinary Tech, Veterinary Technician, Veterinary Tech, Vet Tech, Vet Technician, Veterinary Assistant, Vet Assistant, Technician Assistant, Tech Assistant, Kennel Assistant, Kennel Technician, Kennel Tech, Animal Assistant, Veterinary Nurse, Vet Nurse
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FAQs About Veterinary Client Patient Coordinator - Neurology, AVES Jobs at Ethos Veterinary Health
What is the work location for this position at Ethos Veterinary Health?
This job at Ethos Veterinary Health is located in Austin, TX, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Ethos Veterinary Health?
Candidates can expect a pay range of $21 (per hour).
What employment applies to this position at Ethos Veterinary Health?
Ethos Veterinary Health lists this role as a Full-time position.
What experience level is required for this role at Ethos Veterinary Health?
Ethos Veterinary Health is looking for a candidate with "Senior-level" experience level.
What is the process to apply for this position at Ethos Veterinary Health?
You can apply for this role at Ethos Veterinary Health either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.