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Veterinary Guest Services Representative

Fetch Specialty & Emergency Veterinary CentersBonita Springs, FL
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Overview

Schedule
Full-time
Career level
Senior-level
Remote
On-site
Benefits
Health Insurance
Dental Insurance
Vision Insurance

Job Description

Fetch Specialty & Emergency Veterinary Centers is looking for experienced, talented and caring individuals to join our Guest Services Team in our Bonita Springs hospital.

At Fetch, we are committed to providing exceptional care for pets and their owners. As a family-owned company, we take pride in offering cutting-edge medical treatments alongside compassionate service in a warm, welcoming environment. As we grow, we’re looking for dedicated team members to help us create memorable experiences for our guests and their pets.

Position Overview:We are seeking a Guest Services Representative to join our growing team as the first point of contact for guests and their pets. In this role, you’ll play a key part in creating a welcoming, professional, and compassionate atmosphere while managing a variety of administrative tasks. Your friendly demeanor and excellent customer service skills will help provide comfort and support to guests during what can be a challenging time for them and their pets.

Key Responsibilities:

  • Greet guests and their pets with warmth and professionalism, ensuring a smooth check-in and check-out process.
  • Answer incoming calls, respond to inquiries, and schedule appointments.
  • Provide accurate and timely information about the hospital’s services and procedures.
  • Maintain accurate client and patient records in our veterinary management software.
  • Facilitate communication between the medical team and pet owners, ensuring they are kept informed of their pet’s care and treatment.
  • Handle payments, invoices, and any necessary follow-up tasks related to billing and accounts.
  • Assist with maintaining a clean and organized reception and waiting area.
  • Ensure a compassionate and supportive experience for guests during their pet’s emergency or specialty care visit.

Requirements

  • Previous experience in a customer service.
  • Excellent interpersonal and communication skills.
  • Ability to multitask and work efficiently in a fast-paced environment.
  • Strong attention to detail and organizational skills.
  • Comfortable handling emotionally charged situations with empathy and professionalism.
  • Proficient with computers and scheduling software (experience with ezyVet management software is a plus).
  • A passion for animals and their well-being.

Benefits

    • Health Care Plan (Medical, Dental & Vision)
    • Paid Family Leave (Maternity, Paternity)
    • Safe Harbor 401K with Company Match
    • Life Insurance (Basic, Voluntary & AD&D)
    • Paid Time Off (Vacation, Sick & Personal)
    • Holiday Pay
    • Short Term & Long Term Disability
    • Employee Assistance Program (EAP)
    • Team Member Pet Wellness Plan
    • Team Member Pet Discount
    • Continuing Education
    • Uniform Allowance
    • Tuition Reimbursement

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FAQs About Veterinary Guest Services Representative Jobs at Fetch Specialty & Emergency Veterinary Centers

What is the work location for this position at Fetch Specialty & Emergency Veterinary Centers?
This job at Fetch Specialty & Emergency Veterinary Centers is located in Bonita Springs, FL, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Fetch Specialty & Emergency Veterinary Centers?
Employer has not shared pay details for this role.
What employment applies to this position at Fetch Specialty & Emergency Veterinary Centers?
Fetch Specialty & Emergency Veterinary Centers lists this role as a Full-time position.
What experience level is required for this role at Fetch Specialty & Emergency Veterinary Centers?
Fetch Specialty & Emergency Veterinary Centers is looking for a candidate with "Senior-level" experience level.
What benefits are offered by Fetch Specialty & Emergency Veterinary Centers for this role?
Fetch Specialty & Emergency Veterinary Centers offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Life Insurance, Family/Dependent Health, Paid Vacation, Paid Sick Leave, Parental and Family Leave, Career Development, 401k Matching/Retirement Savings, Tuition/Education Assistance, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Fetch Specialty & Emergency Veterinary Centers?
You can apply for this role at Fetch Specialty & Emergency Veterinary Centers either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.