Vice President, Payment Operations & Partnerships
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Overview
Job Description
Join ABC Fitness and become part of a culture that's as ambitious as it is authentic. Let's transform the future of fitness-together!
Our Values
Best Life
We believe great work begins with great people. That's why our culture is built on respect, trust, and belonging. We create an inclusive environment where every team member can bring their authentic self to work-because diverse perspectives drive innovation and meaningful impact.
Growth Mindset
We are doers, thinkers, and dreamers. At ABC Fitness, your growth is our investment. Through continuous learning, mentorship, and professional development opportunities, we empower you to reach new heights-personally and professionally.
One Team
From day one, you'll be part of a team that collaborates, celebrates, and cares. We move fast, support one another, and have fun along the way. Because when you thrive, we all thrive.
THE TEAM
Our Global Commerce and Payments operations teams manage over $14 billion in annual payments through our cloud-native commerce platform, purpose-built for the fitness industry. We offer extensive global coverage, powerful technology, intelligent billing, frictionless payment experiences, and unmatched risk and compliance controls. Clients include Planet Fitness, Anytime Fitness, Crunch, EOS Gyms, and thousands of trainers, boutique studios, and health clubs enabled through our platforms Ignite, Glofox, Trainerize, and Evo. We partner with some of the leading payments, banks, and fintech companies to drive payments innovation, including Stripe, Worldpay, GoCardless, regions bank, JP Morgan, Workday, Avalara, Chargebee, Recurly, and card networks such as Visa and Mastercard.
THE ROLE
We are seeking a Vice President of Payment Operations & Partnerships to lead and scale our global payments operations and payments partner network. This leader will own end-to-end payment operations, including onboarding, disputes, reconciliation, payouts, and automation, while also driving strategic partnerships and operational transformation. A key mandate of this role is to embed AI and intelligent automation across payment operations, transforming workflows into scalable, data-driven systems that improve performance, reduce cost, and enhance the client experience for 37K merchants on our platform.
WHAT YOU'LL DO
Lead and scale global payment operations across merchant onboarding, disputes/chargebacks, reconciliation, settlements, and payouts
Manage and expand strategic partnerships with PSPs, banks, and fintech providers, including commercial negotiations and performance optimization
Build and lead a high-performing global team, establishing KPIs, SLAs, and a culture of operational excellence
Deploy AI/automation use cases such as dispute management, exception handling, reconciliation matching, onboarding risk assessment, anomaly detection, and payment failure recovery
Oversee global funds flow, ensuring accuracy, timeliness, and strong financial controls across reconciliation, settlements, and reporting
Own chargeback and dispute strategy, improving prevention, win rates, and compliance with card network rules
Optimize merchant onboarding to deliver a seamless, compliant, and scalable experience across global markets
Develop real-time monitoring, alerting, and incident response capabilities through a centralized payments command center
Drive payment performance improvements (authorization rates, routing, cost of acceptance) through data, analytics, and partner strategies
Partner cross-functionally with Product, Engineering, Finance, Risk, and GTM teams to align payments strategy with company growth and platform evolution
WHAT YOU'LL NEED
15+ years of experience in payments, fintech, banking, or SaaS, with senior leadership in payment operations
Proven track record of scaling global payment operations, including reconciliation, disputes, onboarding, and payouts
Experience driving automation and transformation initiatives, including AI/ML-based solutions in operations
Deep understanding of payment ecosystems, including PSPs, acquiring, card networks, and alternative payment methods
Strong experience managing strategic partnerships and complex vendor ecosystems
Financial acumen with experience managing large-scale payment flows, reconciliation, and reporting
Demonstrated success leading global, cross-functional teams in a fast-paced environment
Excellent executive communication and stakeholder management skills
PREFERRED QUALIFICATIONS
Experience building or scaling payments platforms or global commerce infrastructure
Familiarity with regulatory frameworks (PCI, NACHA, PSD2, etc.)
Experience implementing AI/automation in financial operations or payments environments
Background in multi-country, multi-entity payments environments
WHY THIS ROLE MATTERS
This role is critical to advancing ABC's global commerce platform-driving operational scale, financial accuracy, and intelligent automation while unlocking growth through partnerships and innovation. You will play a key role in shaping the future of payments at ABC, delivering seamless experiences for millions of members and thousands of fitness businesses worldwide.
Please note that the salary information shown below is a general guideline only and based on employees in USA and may be different in other countries. Salaries are based upon candidate experience, qualifications, and location, as well as market and business considerations. Our pay range for USA based candidates for this position is $ 220,000 - $ 265,000 USD annually. Your recruiter can share more about the specific salary range for the job location during the hiring process. Also, certain positions are eligible for additional forms of compensation such as bonuses and commissions.
Please note that the salary information shown below is a general guideline only and based on employees in Canada and may be different in other countries. Salaries are based upon candidate experience, qualifications, and location, as well as market and business considerations. Our pay range for Canada based candidates for this position is $248,200-275,500 CAD annually. Your recruiter can share more about the specific salary range for the job location during the hiring process. Also, certain positions are eligible for additional forms of compensation such as bonuses and commissions.
Please note that the salary information shown below is a general guideline only and based on employees in the U.S and may be different in other countries. Salaries are based upon candidate experience, qualifications, and location, as well as market and business considerations. Our pay range for U.S based candidates for this position isannually. Your recruiter can share more about the specific salary range for the job location during the hiring process. Also, certain positions are eligible for additional forms of compensation such as bonuses and commissions.
WHAT'S IN IT FOR YOU:
Purpose led company with a Values focused culture - Best Life, One Team, Growth Mindset
Time Off - with our open PTO policy, we offer flexibility in how and when you take PTO!
Days of Disconnect - once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam
Parental & Pawternity Leave - we offer leave for when your family grows by two feet or four paws!
Best Life Perk - we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement
Medical/Dental/Vision coverage
EAP - we get you help when you need it. Period.
Premium Calm App - enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16
And more! - so many benefits we couldn't even fit them all here!
At ABC Fitness, we don't just build technology-we build communities and transform lives. Your work matters here, your growth is supported, and your voice is heard. We welcome diverse talent and encourage you to apply, even if you don't meet every requirement.
ABC'S COMMITMENT TO DIVERSITY, EQUALITY, BELONGING AND INCLUSION:
ABC is an equal opportunity employer committed to diversity, equity, and inclusion. We strive to create a workplace where every employee, client, and partner feels valued, inspired, and empowered to reach their full potential. For us, inclusion isn't just the right thing to do-it's a business imperative. Learn more at abcfitness.com
About ABC Fitness
ABC Fitness is the #1 software provider for fitness businesses of any size, all around the world. Supporting 30K clubs, 650K coaches, 40M members, and processing more than $12B in payments every year, ABC Fitness provides scalable, data-driven solutions to simplify club management and engage members and clients.
From personal trainers, boutique studios, and gyms, to international franchise health clubs, ABC Fitness will move your business forward through technology and industry insights. Innovation is at the center of everything we do, across ABC Glofox, ABC Ignite, ABC Trainerize, and ABC Evo. Let's make your fitness vision a seamless reality, together. Learn more at abcfitness.com
#LI-REMOTE
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
