Vice President - Operations - National Client NYC

Job Description

The Portfolio Group, under the Workplace Experience Group umbrella, delivers seamless experiences from the breakroom to the boardroom, providing a signature suite of services for each unique business portfolio. Our team builds partnerships that excel, creating experiences that break the mold, where convenience, consistency, and excellence are a given. One Partner. Infinite Solutions.

Reporting to the Regional Vice President, the Vice President of Operations (VPO) serves as the senior operational leader and executive partner for a single, high‑profile financial services client with a portfolio of hospitality accounts spanning the United States and globally (North & South America). This role is responsible for delivering a consistently elevated hospitality experience while ensuring operational excellence, service innovation, and strong client partnership across all sites.

The VPO will lead a geographically dispersed leadership team and oversee a broad scope of hospitality services, including cafés, pantries, executive dining rooms (EDR), conferencing, and C‑suite guest experiences. This individual will be highly visible with the client, proactive in anticipating needs, and accountable for aligning service delivery to evolving client expectations within a subsidy contract model.

The role requires a strong in office presence in NYC and regular travel to portfolio locations. This is an in office or travel only position.

Compensation Data

COMPENSATION: The Salaried rate for this position is $180,000.00 to $210,000.00. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark's good faith and reasonable estimate of the compensation for this position as of the time of posting.

BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers- Benefits & Compensation

There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable laws, including, but not limited to all applicable Fair Chance Ordinances and Acts. For jobs in San Francisco, this includes the San Francisco Fair Chance Ordinance.

Job Responsibilities

• Act as the primary executive relationship lead for the client, building trusted, long‑term partnerships at all levels of the organization.
• Ensure delivery of a high‑touch, premium hospitality experience across all locations, with a strong focus on consistency, presentation, service culture, and guest satisfaction.
• Lead and align multiple account teams across domestic and international sites under a unified operational vision, service standards, and hospitality mindset.
• Drive continuous improvement in service quality, operational effectiveness, and client satisfaction through innovation, best practices, and proactive issue resolution.
• Partner closely with the client to understand business priorities, anticipate needs, and evolve services to support workplace and guest experience strategies.
• Oversee all aspects of operations, including workforce planning, talent development, training, compliance, and service execution.
• Collaborate with internal partners across Sales, Human Resources, Supply Chain, Marketing, Finance, and Compliance to ensure seamless support and execution.
• Inspire, develop, and retain a high‑performing leadership team through coaching, engagement, accountability, and succession planning.
• Lead change initiatives and operational enhancements in partnership with internal and client stakeholders.

Qualifications

• Bachelor's degree required; Master's degree preferred.
• 10-12 years of progressive leadership experience in hospitality, food service, facilities, or service‑oriented environments, preferably supporting complex, multi‑site operations.
• Proven experience managing a single strategic client with multiple locations and elevated service expectations.
• Demonstrated ability to operate as a trusted advisor and executive partner to senior client stakeholders.
• Strong leadership capability across geographically dispersed teams.
• Excellent communication, presentation, and influencing skills, including experience engaging C‑suite audiences.
• Ability to balance strategic oversight with hands‑on operational leadership in a highly visible environment.
• Commitment to fostering a culture centered on hospitality, accountability, continuous improvement, and service excellence.

Location and Travel Requirements

• NYC based role with a primary presence at the clients NYC headquarters
• In office Monday- Friday or traveling only, no remote option
• 50% or more travel to national portfolio locations based on needs of business

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.

Nearest Major Market: Manhattan

Nearest Secondary Market: New York City