Vice President, Client Operations

The Bank of New York MellonPittsburgh, PA

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Overview

Schedule

Full-time

Career level

Executive

Remote

On-site

Job Description

JobID: 82371

Category: Client Operations & Reporting

JobSchedule: Full time

Posted Date: 2026-10-26T18:17:28+00:00

JobShift: Day

Base Salary Min: 69000

The Vice President, Client Processing is a pivotal role within BNY, focusing on leading and enhancing client operations. The ideal candidate excels in client services (internal and external), operates effectively under tight timelines, and demonstrates rigorous attention to detail. This role supports day-to-day operational execution, exception management, and client issue resolution to ensure accurate, timely processing, and outstanding client outcomes. Position based in Pittsburgh, PA

In this role, you'll make an impact in the following ways:

Handling client relationships and managing client's accounts, and service requests, providing clear, professional communication and proactive issue follow-up for internal stakeholders and external clients
Monitor, investigate, and resolve exceptions, breaks, and inquiries across cash, securities, and commercial paper workflows; escalate issues appropriately
Collaborate with cross-functional teams (Operations, Client Service, Risk/Compliance, Technology) to resolve complex issues and implement remediation plans
Support new client onboarding, account setup, and validation of settlement instructions where applicable
Prepare and maintain procedural documentation, metrics, and reporting; contribute to continuous improvement initiatives
Ensure adherence to operational risk, compliance, and control frameworks; follow established SOPs while identifying opportunities for process improvement

To be successful in this role, we're seeking the following:

Bachelor's degree in business, Finance, or a related field.
Advanced degree or professional certification preferred.
Typically, 7-12 years of experience.
Familiarity with market utilities and messaging (e.g., SWIFT, Fedwire, DTCC/NSCC, custodians, counterparties) preferred
Excellent communication and interpersonal skills to collaborate effectively with stakeholders. Proven client service experience across internal stakeholders and external institutional clients
Demonstrated ability to operate within tight timelines and market cutoffs with high accuracy and accountability
Exceptional attention to detail with a strong control mindset and familiarity with audit and risk requirements

Skills & Competencies

Excellent communication and interpersonal skills to collaborate effectively with stakeholders. Proven client service experience across internal stakeholders and external institutional clients
Demonstrated ability to operate within tight timelines and market cutoffs with high accuracy and accountability
Exceptional attention to detail with a strong control mindset and familiarity with audit and risk requirements
Solid understanding of settlement cycles, market infrastructure, and standard messaging/confirmation processes

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FAQs About Vice President, Client Operations Jobs at The Bank of New York Mellon

What is the work location for this position at The Bank of New York Mellon?

This job at The Bank of New York Mellon is located in Pittsburgh, PA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at The Bank of New York Mellon?

Employer has not shared pay details for this role.

What employment applies to this position at The Bank of New York Mellon?

The Bank of New York Mellon lists this role as a Full-time position.

What experience level is required for this role at The Bank of New York Mellon?

The Bank of New York Mellon is looking for a candidate with "Executive" experience level.

What is the process to apply for this position at The Bank of New York Mellon?

You can apply for this role at The Bank of New York Mellon either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.