Vice President of Operations

Dartcor Hospitality seeks a visionary Vice President of Operations to lead our operational transformation and elevate our service to the highest standard. This is a senior executive role with broad responsibility across multiple sites and functions. The person in this position will inspire and lead the operations team, build lasting systems, define culture, and drive continuous improvement—positioning Dartcor as a benchmark in workplace hospitality.

As VP of Operations, you will act as a strategic partner to the CEO and COO, orchestrating operations across culinary, service, facilities, and client engagement. Your mandate is to ensure consistency, scalability, and excellence in every client touchpoint. This position will cover the Tri-State area.

Requirements

Operational Leadership & Systems

• Own operational performance across all portfolio locations, ensuring cohesion and consistency across functions.
• Design, implement, and refine systems, processes, and standards that bring scalability, accountability, and operational rigor.
• Lead transformation initiatives—process optimization, standardization, and innovations that raise performance.
• Leverage methodologies (Lean, Six Sigma, or equivalent) to drive continuous improvement and operational discipline.
• Set clear KPIs and dashboards; monitor, audit, and course-correct to ensure alignment with strategic goals.

Culture, Team & Leadership

• Lead, mentor, and build a high-performance team of Regional Directors, Executive Chefs, General Managers, and operations staff.
• Define and embed a unifying culture of hospitality, accountability, collaboration, and excellence.
• Drive talent development, succession planning, and leadership pipelines throughout the organization.
• Hold leaders accountable through coaching, feedback, and performance measurement.

Client Experience & Brand Promise

• Partner with client teams to maintain trust, transparency, and service excellence.
• Ensure every site reliably delivers the Dartcor promise—quality food, thoughtful design, responsiveness, and tailored hospitality.
• Guide creative, culinary, and wellness teams to support client-specific brand integration, guest experience, and differentiation.
• Maintain a deep focus on guest satisfaction, operational consistency, and value creation for clients.

Financial & Strategic Accountability

• Oversee operational budgets, forecasts, and financial performance—ensuring profitability, cost control, and strategic alignment.
• Translate corporate strategy into operational plans and drive execution.
• Identify opportunities for revenue growth, efficiency gains, and scalable expansion.
• Serve as a trusted advisor to executive leadership, contributing to overall company strategy and direction.

Required Qualifications & Experience

• Bachelor’s degree required; advanced degree preferred.
• 10+ years of progressively senior, multi-unit operations experience in hospitality, foodservice, or related industries.
• Proven track record of scaling operations, system implementation, and operational transformation.
• Strong experience with process improvement methodologies (Lean, Six Sigma, or equivalent).
• Prior leadership of large teams across multiple sites, with accountability for operational metrics and P&L.
• Exceptional communication, strategic planning, and problem-solving skills.
• Deep passion for hospitality, service, and operational excellence.
• Ability to lead through ambiguity, build structure, and adapt in evolving environments.

Benefits

What you’ll get from us:

·        Comprehensive Medical, Dental, Life and Vision insurance

·        401(k) to help you invest in your future

·        Paid time off to help support your life outside of work

·        Work alongside collaborative team members who support Dartcor's core values