Vice President of Practice Management
About Ellie Mental Health
Ellie Mental Health is a provider of outpatient mental health, primarily talk therapy, treating clients for stress, anxiety, trauma, PTSD, family and couples therapy, and children primarily in-clinic as well as telehealth. Ellie utilizes various treatment modalities including Cognitive Behavioral Therapy (CBT) and its variations like Dialectical Behavior Therapy (DBT), Interpersonal Therapy (IPT) for relationship issues, Psychodynamic Therapy to explore unconscious patterns from childhood, Exposure Therapy and Eye Movement Desensitization and Reprocessing (EMDR) for trauma, and creative therapies like art or music therapy.
Ellie Mental Health’s mission is to compassionately transform the culture of mental health care by providing creative solutions that make wellness accessible in every community. Within the Franchise System, Ellie has 230+ independently owned, operated clinics across 34 states with 2300+ licensed therapists.
Position Summary The Vice President of Practice Management is responsible for supporting the owners and clinic directors to drive the overall business operations, administrative functions, and strategic initiatives to improve the healthcare practice, its outpatient care network and measured outcomes. This role ensures that clinics operate smoothly and efficiently, patients receive high-quality care, and all regulatory requirements are met, while also driving system-wide growth and strategic alignment with organizational goals. A key part of the role is to help non-healthcare owners and clinic directors operate best in class clinics.
Essential Duties & Responsibilities
Strategic Leadership
· Develop and implement long-range strategic plans for behavioral health services aligned with organization’s mission as well as explore how Ellie fits into the broader mental healthcare continuum.
· Identify and expand new service lines, lead market development initiatives, and foster strategic partnerships.
· Assist with payer contract negotiations to drive better reimbursement.
Operational Oversight
· Influence day-to-day operations across multi-state behavioral health clinics. with a focus on ensuring that franchisees maximize the value they get from shared services support (credentialing, RCM, cash collection, new patients scheduling through call center and online) by implementing best practices and engaging productively with external vendors and internal teams
· Implement policies and procedures to maximize efficiency, patient scheduling, resource utilization, and measured outcomes.
· Oversee all shared service faucets from initial inquiry through credentialing to billing and collections.
Financial Management
· Develop and manage operating and capital budgets with full P&L responsibility.
· Oversee billing, collections, accounts receivable, and revenue cycle optimization.
· Analyze financial data to improve performance and ensure cost-effectiveness.
Compliance & Quality
· Help ensure local compliance with federal, state, and local laws and accreditation standards (HIPAA, OSHA, Joint Commission).
· Lead quality improvement initiatives, monitor performance metrics, and drive excellence in client outcomes.
Clinician Relations
· Assist with the hiring and training of clinical staff.
· Train clinical and non-clinical staff on best practices for their clinics on credentialing, RCM and patient scheduling
· Partners with clinicians and executives to ensure engagement, satisfaction, and wellness.
Patient Experience
· Monitor patient satisfaction metrics.
· Implement initiatives to improve client access, reduce wait times, and enhance overall client experience.
Qualifications
· Education: Bachelor’s degree in healthcare administration, Business, or related field required; master’s degree (MHA, MBA, or related) strongly preferred.
· Experience: 7–10+ years of progressive leadership in healthcare operations, including multi-site ambulatory services. Prior supervisory or management experience in medical practice settings required.
· Skills: Strong leadership, organizational, and problem-solving abilities; expertise in financial management, data-driven decision-making, and change management; proficiency with EHR systems and practice management software.
Physical Requirements
· Ability to sit, stand, and walk for extended periods.
· Manual dexterity to operate office equipment (computers, phones, printers).
· Visual acuity to read electronic and paper records.
· Occasional lifting of up to 25 pounds (supplies, files, equipment).
· Ability to travel between ambulatory sites as required.
Work Environment
· Standard office and clinical settings.
· Frequent interaction with staff, physicians, patients, and executives.
· Moderate noise level typical of healthcare facilities.
FLSA Classification Exempt (Executive): This position is classified as exempt under the Fair Labor Standards Act (FLSA) due to its executive and administrative responsibilities, including authority over management policies, discretion in decision-making, and supervision of staff.
EEO Statement The organization is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected characteristic as outlined by federal, state, or local laws.
Disclaimer This job description is intended to describe the general nature and level of work performed. It is not an exhaustive list of all responsibilities, duties, and skills required.
Flexible work from home options available.
Seeking creative & collaborative humans with a passion for changing mental health care in fun and meaningful ways.
Don’t meet EVERY requirement?
Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. Ellie Mental Health is devoted to purposefully building an inclusive and diverse workplace where all of our humans can be their authentic selves! (Authenticity is one of our core values, after all…)If you’re excited about the chance to be a change-maker with us, but your past experience doesn’t perfectly align with every single qualification of the job description, we encourage you to apply anyways. Our mental health jobs need dedicated individuals from every background who are willing to care for others. And who knows, you might just be the perfect candidate for another role!
Employee Experience
We take care of our people. It’s that simple. From investing in their financial future, to providing wages that shatter the ceiling in our industry to reasonable caseload expectations we ensure that our people are happy. Happy employees do better work and provide better client care! No matter what it is that you do in your mental health career at Ellie, our clients depend on us cultivating an environment where our employees can thrive so that they can thrive too!
Y’all, jobs in mental health are tough jobs with a high risk of emotional fatigue and burnout. At Ellie, we use all of our core values of humor, creativity, authenticity, acceptance, determination, and compassion not just out in our communities, but we turn them inwards too! Our employees have clear growth paths for advancing their careers.
We have created a culture that reminds us that our employees are our leaders!
Company Structure
Ellie is a socially responsible for-profit business, which allows us to be flexible and responsive to our community’s needs. Many mental health and wellness-focused companies are non-profits or government agencies, which rely on the general public, grants, or large donors for funding. This model often results in little creativity and lower compensation for employees, promoting a work culture that just makes people feel “blah.”
Feelingblah doesn’t help employees stay motivated, engaged, or even in their jobs for a very long time! So we created a new model: one that puts flexibility, innovative decision-making, creativity, and our people first, while remaining a socially conscious and responsible for-profit business focused on changing how we treat mental health.
In short, we’re just people helping people. Wanna join the herd?
