Vice President Of Sales

ESSENTIAL FUNCTIONS:

(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.)

• Delivers internal and external guest service the Nemacolin way. Goes above and beyond - whether for an associate or guest.
• Responsible for actively building and retaining guest relations and acts as a mentor to other employees and coworkers to provide superior guest service.
• Oversees hiring, scheduling, training, motivation, supervision, and development of sales staff. Recommends and approves evaluation ratings, wage increases, promotions, and other employment actions for sales staff.
• Establishes departmental operating standards, guidelines, objectives and maintains other administrative processes such as budgeting and staffing to ensure proper planning, efficiencies, and operational effectiveness of department for successful achievement of property goals.
• Directs long and short-term planning for all functions of the sales department, including analysis of product and market opportunities, program effectiveness and development of strategies to ensure adequate level of guest satisfaction and achievement of established market share goals.
• Reviews and evaluates strengths, weaknesses, and performance of all departmental programs in order to most effectively implement changes to improve operations and execution of future programs as well as to most efficiently allocate resources.
• Researches database information to identify customer demographics and behavioral analysis; consults with corporate marketing team on methods of targeting, developing and informing.
• Coordinates management functions, including guest ratings and direct sales activities to ensure the achievement of customer development goals.
• Approves, implements, and evaluates media plans, mail campaigns, promotions, entertainment, special events and all other property marketing expenditures in order to ensure program effectiveness; implements improvements based upon property performance.
• Develop and monitor property research and survey activities; evaluates results and related reports to improve efficiency and effectiveness of programs.
• Other job duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Relevant sales qualifications and previous hospitality leadership experience required.
• Bachelor's degree in sales, marketing, Business Administration, Hospitality or related field with at least 5-7 years experience in hospitality luxury sales with at least 3 years experience in a leadership capacity in sales.
• Experience in a Forbes four or five star rated resort; superior customer/guest service relations experience required.
• Must possess an outgoing personality and knowledge of superior customer service training.
• Must be at least 18 years of age.
• Candidate must have the ability to work varying shifts, including evenings, weekends, and holidays.
• Must be able to speak English fluently.
• Ability to perform basic mathematical functions.
• Knowledge of and ability to operate Microsoft Office Programs - Word, Excel, PowerPoint, etc.
• Proven track record of staff development and retention.
• Demonstrates interpersonal sound judgment and decision-making skills in directing administrative tasks, using discretion when necessary, understanding the potential impact on the department.
• Must be able to lift/push/pull/carry no more the 5-30 lbs.
• Ability to stand continuously for 95%, operate equipment for 15%, kneel for 20%, bend for 50%, climb for 35%, and drive for 0% of their scheduled shift.

This job description cannot possibly include a complete comprehensive listing of all the activities, duties or responsibilities that may be require by the organization and/or members of management. It reflects management's assignment of essential functions, but it does not prescribe or restrict the additional tasks that may be required.

Please note: We do not accept submissions from third-party recruiters or agencies.

Lead with Purpose. Shape Culture. Elevate the Experience.

Nemacolin resort offers a distinctive leadership environment where strategic direction, accountability, and hospitality excellence come together to shape guest experiences and organizational culture. Within a luxury-level environment known for creativity and innovation, leaders guide teams, cultivate talent, and influence the future of service at one of hospitality's most unique destinations.

Leadership begins with immersion into the resort's ethos, values, vibe, and service philosophy, supported by executive onboarding and advanced development opportunities. Leaders engage in cross-functional collaboration, strategic planning, and mentorship that strengthen operational expertise and people leadership. A commitment to transparency, accountability, and continuous improvement defines the leadership journey and reinforces a dynamic where teams thrive.

Leadership Development & Culture Stewardship

• Executive onboarding and advanced leadership development
• Strategic cross-functional collaboration and innovation opportunities
• Mentorship, coaching, and talent development responsibilities
• Recognition through leadership honors and performance milestones

Executive-Level Benefits & Lifestyle Experience

• Competitive compensation and comprehensive benefits offerings
• Attractive 401(k) program and paid time off
• Housing, educational, and professional development support
• Savings across resort dining, retail, spa, and experiences
• Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community

Leadership at Nemacolin creates lasting impact by shaping teams, elevating standards, and building a culture of excellence where hospitality professionals flourish while delivering unforgettable guest experiences.

Bring your passion. Grow your career. Create Real Life Magic.

About Nemacolin

A private, family-owned, and woman-owned luxury resort unlike anything else in the hospitality industry, Nemacolin spans more than 2,200 breathtaking acres in Pennsylvania's Laurel Highlands. Recognized by Forbes Travel Guide, AAA, and Preferred Hotels & Resorts, this four-season destination blends refined hospitality with creativity, craftsmanship, and a spirit of adventure that defines every guest and member experience.

Distinctive accommodations, immersive experiences, and a culture grounded in artistry and service excellence come together to create a setting where guests, members, and associates find inspiration. Across the resort, Real Life Magic is brought to life through meaningful moments, genuine connection, and a shared commitment to delivering something truly exceptional.

Visit Nemacolin.com to step inside the story, explore the experiences, and discover what draws people to Nemacolin. Then, imagine the impact, influence, and legacy that could become part of your leadership journey.