Video Bank Representative

First National Bank (FNB Corp.)Hermitage, PA

Apply with Sonara

Automate your job search with Sonara.

Submit 10x as many applications with less effort than one manual application.¹

Reclaim your time by letting our AI handle the grunt work of job searching.

We continuously scan millions of openings to find your top matches.

Overview

Schedule

Full-time

Career level

Senior-level

Remote

On-site

Job Description

Primary Office Location:

3014 East State Street. Hermitage, Pennsylvania. 16148.

Join our team. Make a difference - for us and for your future.

Position Title: Video Bank Representative

Business Unit: Retail Operations

Reports to: Supervisor of Call Center

Position Overview:

The incumbent is primarily responsible for communicating with customers through Video Teller sessions and telephone. The incumbent researches and resolves issues or concerns related to Bank products or services to ensure complete customer satisfaction. The incumbent is familiar with various banking concepts, products, practices and procedures and performs various Teller and customer service tasks. The incumbent should have an outgoing, upbeat, camera friendly demeanor, a positive work ethic, and work well in a team environment.

Primary Responsibilities:

Provides timely courteous service to customers via the NCR Teller by processing payments, taking deposits, cashing checks, transferring funds, and balances daily transactions to the virtual cash drawer according to established procedures and defined authority.

Performs the functions necessary to complete customer requests such as preparing documents, researching problems, complaints, processing check orders, placing stop payments, providing payoffs, changing addresses, transferring funds and documenting client interactions when necessary.

Is responsible for performing maintenance including address changes, debit card requests, CD renewals, form requests, product changes, and fee refunds. Audits previous days maintenance ensuring accuracy.

Builds sustainable relationships by displaying empathy and the desire to help, acts as the liaison between the branch and customer through engagement and ownership of the situation.

Promotes bank products and services by identifying customer's needs through inbound calls and outbound calling efforts.

Performs other related duties and projects as assigned.

All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program.

F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:

High School or GED

Minimum#### of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position:

Skills Required to Perform the Primary Responsibilities of this Position:

Ability to use a personal computer and job-related software

Excellent communication skills, both written and verbal

Excellent organizational, analytical and interpersonal skills

Excellent customer service skills

Ability to work and multi-task in a fast paced environment

Detail-oriented

MS Word- Basic Level

MS Excel- Basic Level

Critical thinking and problem solving

Licensures/Certifications Required to Perform the Primary Responsibilities of this Position:

N/A

Physical Requirements or Work Conditions Beyond Traditional Office Work:

N/A

Equal Employment Opportunity (EEO):

It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace.

FNB will not provide sponsorship for employment-based visas for this position; only candidates who are legally authorized to work in the U.S. will be considered.

Automate your job search with Sonara.

Submit 10x as many applications with less effort than one manual application.

Apply with Sonara Apply manually

FAQs About Video Bank Representative Jobs at First National Bank (FNB Corp.)

What is the work location for this position at First National Bank (FNB Corp.)?

This job at First National Bank (FNB Corp.) is located in Hermitage, PA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at First National Bank (FNB Corp.)?

Employer has not shared pay details for this role.

What employment applies to this position at First National Bank (FNB Corp.)?

First National Bank (FNB Corp.) lists this role as a Full-time position.

What experience level is required for this role at First National Bank (FNB Corp.)?

First National Bank (FNB Corp.) is looking for a candidate with "Senior-level" experience level.

What is the process to apply for this position at First National Bank (FNB Corp.)?

You can apply for this role at First National Bank (FNB Corp.) either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.