Video Banker
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Overview
Job Description
Video Banker
Location: Main Branch
Job Type: Full-Time (On-Site)
Schedule: Monday - Thursday, 8:00AM - 5:00PM & Friday, 8:00AM – 6:00PM
Compensation: $24.00/hourly
Join our dynamic Operations Team in Nashville, TN
We are seeking a member focused Video Banker that serves as a key point of contact for TENCU members, delivering exceptional service in a blended digital environment. This role supports members through interactive video, telephone, web chat, and secure messaging while working as part of a team in a call center environment.
About TEN Credit Union
At TENCU, we believe in building a team that is guided by our core values of Member-Centric, Integrity, and Innovation. While we take our work seriously, we don't take ourselves too seriously.
We're a team of innovators driven by creativity, collaboration and, above all, the joy we find in what we do.
What You'll Do: With a dedication to a member centric approach
- Provide exceptional member service through friendly, professional, and courteous interactions
- Assist members using video banking tools and various computer programs
- Handle member inquiries through phone, video, email, secure mail, and other digital channels
- Open and maintain deposit accounts and ancillary services
- Process member requests such as:
- Regulation E inquiries
- Stop payments
- ACH inquiries
- Account maintenance and closures
- Password resets and account information requests
- Interview members and process consumer loan applications, including:
- Gathering required documentation
- Making loan decisions within approved authority
- Closing, funding, and disbursing loans
- Meeting with members regarding declined loans
- Effectively cross-sell credit union products and services
- Maintain compliance with federal regulations, policies, and procedures
Benefits: What We Offer
We are proud to offer a comprehensive benefits package with competitive pay, employer-paid medical, dental, and vision insurance, a 401(k) Defined Contribution Plan with a generous 7% match, and eleven (11) paid holidays.
What We're Looking For
- Thorough knowledge of credit union or financial institution products and services
- Strong attention to detail and accuracy in transactions
- Ability to learn and follow federal regulations and internal policies
Education and Experience
- High school diploma or equivalent required
- Minimum of one (1) year experience in a credit union, bank, or financial institution required
- Experience with consumer loans and new accounts preferred
- Minimum typing speed of 40 WPM with at least 95% accuracy
- Proficiency in Microsoft Office (Word, Excel, PowerPoint) and email tools such as Outlook
Physical Requirements
- Ability to lift up to 25 pounds.
- Ability to sit and stand for extended periods.
- Ability to use a computer for long periods of time.
Join a credit union that is dedicated to its people and its purpose.
TENCU is an Equal Opportunity Employer.
*This job opportunity is only open to local candidates in Tennessee*
No recruiters please
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