
Video Field Support Specialist
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Overview
Job Description
*Position requires TS/SCI with a Full Scope polygraph.*Key Responsibilities:Installing, operating, maintaining, repairing and modifying end user devices such as personal computers, thin-clients, network interface cards, phones, monitors, printers, telephones, printers, pagers, and radios.Performing a variety of maintenance and technical support on devices, integrated systems and subsystems, and install/configure software at customer and/or field locations. Troubleshooting and solving technical issues related to end user equipment hardware and softwareEnsuring customer satisfaction is achieved.RequirementsRequired Skills, Experience, and Education: Minimum education and experience level: High school/GED and a minimum of four (4) years of experience. Equivalent education and experience: Associate’s degree and two (2) years of experience. DoD 8570 IAT Level 1 Certification required.
- Highly skilled in installing, repairing and troubleshooting VTC devices and systems
- Demonstrated ability to read and understand technical manuals and schematics
- Able to manage time and priorities effectively
- Able to work efficiently with minimal supervision
- Proficient in working with end-users remotely
- Familiar with Active Directory security and policies
- Excellent analytical and problem solving skills
- Outstanding communication skills to relate with team members and support workers
Clearance RequiredTS/SCI FS poly
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Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
