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Virtual Member Services Associate

AILColumbus, OH
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Overview

Schedule
Full-time
Career level
Senior-level
Remote
Remote
Benefits
Health Insurance
Flexible/Unlimited PTO
Career Development

Job Description

Position Overview

AO Globe Life is looking for a Virtual Member Services Associate to support individuals, families, labor union members, credit union members, and association members as they explore insurance options. You will meet with clients virtually, help identify their needs, and provide clear education about life, supplemental health, and accident insurance.

This remote role offers a supportive environment with warm leads, training, coaching, and the opportunity to grow professionally.

Responsibilities

  • Connect with members and prospective clients through company-provided warm leads

  • Schedule and conduct virtual appointments

  • Complete client-focused needs assessments

  • Explain life, accident, and supplemental health insurance options

  • Help clients understand coverage choices and available benefits

  • Provide responsive follow-up and client support

  • Maintain organized client records and documentation

  • Participate in training, coaching, and team meetings

What We Offer

  • 100% remote role

  • Warm leads supplied by the company

  • Weekly compensation

  • Unlimited earning potential

  • Medical insurance premium reimbursement

  • Comprehensive online training

  • Daily coaching and mentorship

  • Performance incentive opportunities

  • No overhead expenses

  • Union representation through OPEIU Local 277

  • Career growth opportunity with a stable organization serving members for 70 years

Qualifications

  • Excellent verbal, written, and listening skills

  • Strong interpersonal and customer-service abilities

  • Detail-oriented and dependable

  • Comfortable with computer systems and virtual meeting tools

  • Self-motivated and coachable

  • Able to work independently while collaborating with a team

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FAQs About Virtual Member Services Associate Jobs at AIL

What is the work location for this position at AIL?
This job at AIL is located in Columbus, OH, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at AIL?
Employer has not shared pay details for this role.
What employment applies to this position at AIL?
AIL lists this role as a Full-time position.
What experience level is required for this role at AIL?
AIL is looking for a candidate with "Senior-level" experience level.
Does AIL allow remote work for this role?
Yes, this position at AIL supports remote work, giving candidates the flexibility to work outside the primary office location.
What benefits are offered by AIL for this role?
AIL offers following benefits: Health Insurance, Flexible/Unlimited PTO, Career Development, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at AIL?
You can apply for this role at AIL either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.