Visitor Assistant

This position will monitor Museum Floor operations for the enjoyment, safety, and security ofguests, to engage the guests in activities conduct demonstration activities to guests in the STEAMLab, assist the Floor Staff Manager position by handling ticket sales if needed, notifying theFacility Manager of issues on layouts or with mechanical materials in the museum related to guestusage. The Floor Staff will also be asked to assist with school or senior field trip groups arrivingat the museum, as well as birthday parties that may occur in the museum.REPORTS TO: Director Education and Guest ServicesDUTIES AND RESPONSIBILITIES:

• Present a positive, professional image as an ambassador for the Museum
• Monitor the Museum Floor operations during business hours
• Assist and engage Guests and Volunteers present at the museum for field trips, birthday
• parties, or special events
• Have a working knowledge of all exhibits and be able instruct guests about exhibit
• operations and facilitate their interactions
• Handle all situations ensuring the safety of Museum guests and the security of Museum
• facilities, equipment and supplies
• To receive, organize and accompany field trip groups as assigned
• Provide tours and other programs as assigned
• Lead live appropriate programming for public audiences and field trips
• Keep the Museum, including the gift shop and outdoor park, free of trash and debris
• Conduct routine maintenance as appropriate in museum areas
• Perform other duties as assigned
• Follow all Museum policies and procedures

PHYSICAL DEMANDS AND WORK ENVIRONMENT:The physical demands and work environment characteristics described here are representativeof those that must be met by an employee to successfully perform the essential functions of thisposition. Reasonable accommodations may be made to enable individuals with disabilities toperform the essential functions.While performing the duties of this job, the employee is required to move independently within themuseum office and spaces. The noise level in the work environment is usually low to moderate,however, it can be moderate to loud during peak periods. Evening and night work hours requiredas needed. The physical demands and work environment characteristics described here arerepresentative of those that must be met by an employee to successfully perform the essentialfunctions of this position. Reasonable accommodations may be made to enable individuals withdisabilities to perform the essential functions.While performing the duties of this job, the employee is required to move independently within themuseum office and spaces. Further, the employee is frequently required to stand; walk; use handsto handle or feel; and reach with hands and arms. The job requires long periods of walking andstanding while working with museum patrons and colleagues. In addition to occasional kneeling,stooping, and crouching throughout the day. The employee must occasionally lift and/or moveitems over 50 pounds. The noise level in the work environment is usually low to moderate,however, it can be moderate to loud during peak periods. This role routinely uses standardmuseum and office equipment such as computers, phones, exhibit machinery, andprinters/scanners.TERMS OF EMPLOYMENT:In accordance with the museum’s work-day schedule and current salary range as approved bythe Board of Directors. Evening/night and weekend work hours required as needed. NOTE: Thework week for this position is currently Monday – Friday; however scheduled work hours will beadjusted at times according to the needs and events of the department and museum. Participationin certain special events, evenings, weekends, and holidays will be necessary at times and/ormandatory.

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