Voice and Data Communications Engineer
AHU TechnologiesWashington, District of Columbia
$42 - $47 / hour
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Overview
Schedule
Full-time
Career level
Senior-level
Remote
Option for remote
Compensation
$42-$47/hour
Job Description
Job Description:
Short Description: Voice and Data Communications Engineer
Complete Description:
· As part of the Client technology team, this position is responsible for providing support to internal and remote users by installing, configuring, and upgrading Client telecommunication products, including Avaya, CISCO, Aspect Unified Communication, Webex Audio\Video conferencing, VoiP, SIP, analog lines, eFax, and mobile devices.
· Serve as the first point of contact for customers seeking Telecom related technical assistance over the phone or email
· Monitoring and maintaining of Client Voice Network and reporting issues to Telecom ISP/Cloud Hosting Vendor (Client) using remedy Portal ticketing system.
· Work with Telecommunications Partner (Aspect) on upgrades and patch management of voice products.
· Managing Helpdesk Tickets of Telecom related issues using Zendesk.
· Configuring new hires user profiles for Voicemail and Display name change on desk phones in timely manner
· Update Equipment Inventory documentation of the telephony infrastructure and Voice network infrastructure.
· Maintain Voice network cabling closets and cable location inventory.
· Perform technology refreshes, mobile devices iOS update in accordance with Client AirWatch policy
· Ability to document work activities into meaningful incidents or tasks in the Zendesk system.
· Performs all duties in accordance with Client policies and procedures
· Maintain inventories of all Client Telecom assets using the FCMS inventory and Verizon Portal to secure assets
· Participate in the development of the documentation of Telecom infrastructure and practices by providing written and/or verbal communications to effectively maintain a resource of standard practices.
· Participate in meetings as required and directed to insure clear communication within IT Operations.
· Install and move assets as required according to Client IT Operation processes.
Responsibilities:
· Provides technical direction and engineering knowledge for communications activities including planning, designing, developing, testing, installing and maintaining large communications networks.
· Ensures that adequate and appropriate planning is provided to direct building architects and planners in building communications spaces and media pathways meet industry standards.
· Develops, operates, and maintains voice, wireless, video, and data communications systems.
· Provides complex engineering or analytical tasks and activities associated with one or more technical areas within the communications function.
Qualifications:
· 1-5 years of experience developing, operating and maintaining voice, wireless video, and data comm. Systems
· 1-5 years of experience providing direction for communications activities related to large comm. networks
· Troubleshoot daily telecom related issues in the areas of desk phones, call center applications, mobile devices, and data \ voice ports
· Proven experience with telecom system PBX\ACD\UIP
· Proven experience in asset management in the areas of hardware and software
· Good technical understanding of network, telecommunications, and mobile devices
· Proven experience with Call Center Environment
·
Education: Bachelor’s degree in IT or related field or equivalent experience
Skills:
· 1-5 years of experience developing, operating and maintaining voice, wireless video, and data comm. Systems. Required
· 1-5 years of experience providing direction for communications activities related to large comm. Networks. Required
· Bachelor’s degree in IT or related field or equivalent experience. Required
Flexible work from home options available.
Compensation: $42.00 - $47.00 per hour
About Us
AHU Technologies INC. is an IT consulting and permanent staffing firm that meets and exceeds the evolving IT service needs of leading corporations within the United States. We have been providing IT solutions to customers from different industry sectors, helping them control costs and release internal resources to focus on strategic issues.
AHU Technologies INC. was co-founded by visionary young techno-commercial entrepreneurs who remain as our principal consultants. Maintaining working relationships with a cadre of other highly skilled independent consultants, we have a growing number of resources available for development projects. We are currently working on Various projects such as media entertainment, ERP Solutions, data warehousing, Web Applications, Telecommunications and medical to our clients all over the world.
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FAQs About Voice and Data Communications Engineer Jobs at AHU Technologies
What is the work location for this position at AHU Technologies?
This job at AHU Technologies is located in Washington, District of Columbia, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at AHU Technologies?
Candidates can expect a pay range of $42–$47 per hour for this role.
What employment applies to this position at AHU Technologies?
AHU Technologies lists this role as a Full-time position.
What experience level is required for this role at AHU Technologies?
AHU Technologies is looking for a candidate with "Senior-level" experience level.
Does AHU Technologies allow remote work for this role?
Yes, this position at AHU Technologies supports remote work, giving candidates the flexibility to work outside the primary office location.
What is the process to apply for this position at AHU Technologies?
You can apply for this role at AHU Technologies either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.