VP Advisor Experience Technology, Rapid Response Team

Where Ambition Meets Innovation

Build a career that matches all your initiative with an impressive dose of innovation. From cutting-edge resources and a collaborative environment to the freedom to make an impact and more, you'll find the ingredients you need at LPL Financial to shape your success while helping clients pursue their financial goals.

Job Overview

The leader of the Advisor Experience Rapid Response Team is an experienced technology leader accountable for ensuring the stability, resiliency, and operational excellence of LPL's Advisor Platform. This role sits at the intersection of engineering and operations - driving near-term reliability and stability.

The ideal candidate is a hands-on, systems-thinking leader who thrives in complex environments, can mobilize teams around urgent priorities, and brings both discipline and innovation to enterprise-scale stability challenges.

Responsibilities:

• Oversee the Advisor Experience Rapid Response Team (RRT) - an elite "tiger team" of senior engineers dedicated to resolving production incidents, advisor escalations, and other high-priority stability issues.

• Lead root-cause triage efforts and elevate critical friction points through advisor feedback, telemetry, and incident analytics

• Drive measurable reduction in advisor pain and improve trust in the technology platform

• Partner with business and operations leaders to translate advisor impact into actionable technology improvements.

• Provide leadership to deliver tactical production changes to remediate root causes of incidents.

• Establish OKRs and measurements of success related to overall Advisor Experience resilience and Rapid Response Team effectiveness.

What are we looking for?

We're looking for strong collaborators who deliver exceptional client experiences and thrive in fast-paced, team-oriented environments. Our ideal candidates pursue greatness, act with integrity, and are driven to help our clients succeed. We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together and create and share joy in our work.

Requirements:

• Minimum of 10 years of progressive experience in technology leadership roles, with significant experience in enterprise-scale platform operations or engineering.

• Minimum of 5 years managing high-severity incidents and rapid response efforts.

• Experience managing large, complex, multi-stakeholder technology programs with significant business impact and operational urgency.

• Track record of modernizing delivery practices within legacy or hybrid ecosystems

Technology Competencies:

• Financial Services Experience or wealth management technology.

• AWS Certified Solutions Architect, ITIL, or SRE-related certifications (preferred).

• Experience with CI/CD pipelines and infrastructure-as-code.

• Managing executive updates during outages.

• Proven track record introducing modern reliability practices (e.g., chaos engineering).

Core Competencies:

• Leadership Under Pressure: Ability to make quick, informed decisions during high-stakes incidents.

• Systems Thinking: Understands interdependencies across platforms and anticipates downstream impacts.

• Collaboration: Works effectively across engineering, operations, and business teams.

• Problem-Solving: Skilled at root cause analysis and implementing sustainable fixes.

• Continuous Improvement: Drives process enhancements and automation to reduce future incidents.

Pay Range:

$155,288-$258,813/year

Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play - such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!

Company Overview:

LPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor-mediated marketplace(6) , LPL supports over 32,000 financial advisors and the wealth management practices of approximately 1,100 financial institutions, servicing and custodying approximately $2.3 trillion in brokerage and advisory assets on behalf of approximately 8 million Americans. The firm provides a wide range of advisor affiliation models, investment solutions, fintech tools and practice management services, ensuring that advisors and institutions have the flexibility to choose the business model, services, and technology resources they need to run thriving businesses. For further information about LPL, please visit www.lpl.com.

At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients.

For further information about LPL, please visit www.lpl.com.

Join LPL Financial: Where Your Potential Meets Opportunity

At LPL Financial, we believe that everyone deserves objective financial guidance. As the nation's leading independent broker-dealer, we offer an integrated platform of cutting-edge technology, brokerage, and investment advisor services.

Why LPL?

• Innovative Environment: We foster creativity and growth, providing a supportive and responsive leadership team. Learn more about our leadership team here!

• Limitless Career Potential: Your career at LPL has no limits, only amazing potential. Learn more about our careers here!

• Unified Mission: We are one team on one mission-taking care of our advisors so they can take care of their clients. Learn more about our mission and values here!

• Impactful Work: Our size is just right for you to make a real impact. Learn more here!

• Commitment to Equality: We support workplace equality and embrace diverse perspectives and backgrounds. Learn more here!

• Community Focus: We care for our communities and encourage our employees to do the same. Learn more here!

• Benefits and Total Rewards: Our Total Rewards package goes beyond just compensation and insurance. It includes a mix of traditional and unique benefits, perks, and resources designed to enhance your life both at work and at home. Learn more here!

Join the LPL team and help us make a difference by turning life's aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.

Information on Interviews:

LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant's bank or credit card. Should you have any questions regarding the application process, please contact LPL's Human Resources Solutions Center at (855) 575-6947.

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