VP, Sittercity & Enhanced Family Supports

This role is open to employees of Sittercity and Bright Horizons, and external candidates will not be considered

About Sittercity

Sittercity, a Bright Horizons company, is a technology platform working to reimagine the child care industry. Finding, hiring and managing high-quality, trustworthy and enriching child care has never been simple, for parents or caregivers. We want to change that. At Sittercity, you can imagine and create solutions that will revolutionize a multi-billion industry and bring relief to parents and care providers alike, all while having a lot of fun! Boost your career as we launch into our next phase of growth and help build a platform that changes the way child care works.

The Opportunity

The VP, Sittercity and Enhanced Family Supports (EFS) is a senior strategic and operational leader responsible for shaping the vision, growth strategy, and operational excellence of Bright Horizons' digital care marketplace and family support businesses. This VP will oversee end‑to‑end P&L management, product and platform strategy, service delivery, and cross‑functional execution to deliver seamless, high‑quality care solutions for families and differentiated value for employer clients. A core mandate of this role is to drive innovation, evolution, and thoughtful integration of the Sittercity marketplace with Enhanced Family Supports, creating a unified, modern care ecosystem. The VP will champion new ideas, modernize digital experiences, and develop connective tissue between products and services to unlock new value for families, providers, and employers.

Key Responsibilities

Team Leadership & Culture

• Manager of cross‑functional departments, responsible for overall team supervision and leadership
• Foster a culture of innovation, collaboration, and HEART

Strategic Leadership & Vision

• Define and execute a multi‑year strategy for Sittercity and Enhanced Family Supports
• Lead the innovation, evolution, and strategic integration of the Sittercity marketplace and EFS offerings
• Drive User engagement and utilization across the platforms
• Set the product vision for a modern, intuitive care‑matching and support platform
• Identify emerging opportunities across digital care, family well‑being, and employer benefits

P&L Ownership & Business Performance

• Own full P&L accountability including revenue, margin, and unit economics
• Establish and manage operational and financial KPIs
• Build business cases for new product lines, technology investments, and service innovations

Product & Technology

• Drive a cohesive roadmap across Sittercity and EFS
• Improve platform matching efficiency, trust & safety, and user experience
• Advance integration across Bright Horizons digital assets
• Foster a culture of experimentation and continuous product evolution

Operational Excellence

• Oversee service delivery, caregiver onboarding, trust & safety, and client support
• Implement scalable processes supporting quality and compliance
• Ensure operational readiness for new offerings and integrations

Market & Partnership Development

• Strengthen market positioning across care, well‑being, and employer benefits
• Collaborate with Client Services, Client Relation, Product and Marketing
• Represent the business externally as a thought leader

Required Qualifications

• 10+ years of leadership in marketplace, SaaS, or tech‑enabled services
• P&L ownership experience
• Track record in innovation or business integration initiatives
• Strong strategic and operational leadership
• Excellent communication and stakeholder management

Desired Qualifications

• Background in care, well‑being, or employer benefits
• Experience in PE or growth environments
• MBA or advanced degree

Why you should join us

Recognized as one of the best places to work by Built In Chicago, we offer an inclusive, innovative, and fun environment that rewards passionate and curious individuals. You will have an opportunity to influence our product and technology in an entrepreneurial environment with enterprise backing that has a huge impact on the childcare industry.

Salary and Other Compensation Disclosures

The annual starting salary for this position is between $190,000-$220,000 annually. The pay range listed here is what Sittercity in good faith anticipates offering for this job opening. Actual compensation offered within this range will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors. This position is also eligible for bonus awards.

Benefits:

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, and short-term disability insurance. Also, depending on hire date and subject to applicable eligibility requirements and accrual schedules, new employees in this role receive up to: 9 paid holidays annually; 40 hours of sick time per year based on full-time schedule, and 120 hours of vacation time per year based on full-time schedule (vacation time may be used for sick leave purposes under any applicable state or local sick or safe time law).

Perks:

• Remote Role
• Company events, social outings and volunteer opportunities
• Tuition assistance, college coach, and enhanced family support
• Sittercity membership, backup child/adult/elder care, and childcare center discounts

Sittercity is committed to hiring a diverse workforce. We consider all applicants for employment without regard to race, color, sex, sexual orientation, gender identity, religion, age, national origin, disability, veteran status, or any other basis as prohibited by federal, state or local law. Sittercity participates in E-Verify and background checks all employees.

This role must be performed remotely in IL, MA, NJ, NY, OH, OR, TX, CO, NH, VT, WA, WI, FL,GA

This posting is anticipated to remain open until March 27, 2026.