VP, Service Lines Neuroscience & Orthopedic Institutes

The Vice President of Neuroscience & Orthopedic Institutes is responsible for the comprehensive leadership of both the neuroscience and orthopedic service lines under the direction of the SVP of Strategy & Service Lines. The role requires expertise in strategic market growth, clinical operations, P&L responsibility, and change management, with a focus on optimizing service line quality, cost, and efficiency. This role focuses on improving clinical operations, patient outcomes, and service quality while optimizing financial performance across the system. The VP will work with physician partners, neurosurgeons, neurologists, orthopedic surgeons, and interdisciplinary teams to innovate care delivery and streamline service operations. The position will lead efforts to grow market share, enhance clinical programs, and ensure alignment with the hospital's overall mission and objectives.

Essential Functions:

• Responsible for the development of the service-line through coordination, growth, strategic planning and marketing initiatives across the inpatient and outpatient system of care. Provides recommendation and input into the service-line annual goals consistent with institutional goals, needs of the community, and future directions of healthcare.
• Defining and leading service line System integration efforts across all locations, continually advancing System integration.
• Prepares and submits operational, and capital, budget recommendations for assigned service-line for Senior Leadership for approval; revises as appropriate. Reviews, modifies, and approves budget recommendations of assigned modalities, programs or sections as part of operational budget. Monitors assigned budget(s) and adheres to budget and productivity guidelines.
• Works with the TGH Finance, TGH IP operations, TGH North, TGMG, USF, USFTGP and private practice providers to analyze activities, costs, operations, and forecast data to determine progress toward stated goals and objectives; conducts return on investment (ROI) analyses; oversees development of business plans for all programmatic areas; provides related results to Departmental and Divisional and Sectional Leaders.
• Responsible for the selection of new fully dedicated service-line team members. Selects, orients, and trains new team members. Ensures competence of assigned team members and compliance with regulatory requirements, organizational policy, and performance requirements. Forecasts staffing needs, defines position requirements, and ensures team member development needs are met.
• Cultivates, coordinates, coaches, and leads service-line operations and leadership in collaboration with physician leadership to create culture of world class service excellence across the inpatient and outpatient care continuums. Plans short- and long-term changes that improve efficiency in the delivery of care. Partners with physician leadership to maintain and build new internal and external physician relationships.
• Financial accountability and jointly oversee the outpatient clinical operating model. Provide support to outpatient physicians and clinic staff on staffing, budgeting, and logistical issues. Work with clinic staff to provide an environment conducive to positive customer service, with the goal of creating the ideal patient experience.
• Oversees key projects, processes and performance reports, data and analysis; forecast requirements, analyzes variances and initiates corrective actions.
• Develops and implements ongoing quality and operational process improvements through the demonstration of quantifiable clinical and operational outcomes, safety management and operational efficiency. Collaborates with service-line leadership to monitor clinical quality standards and outcomes of the service-line and develop strategies and tactics to address identified issues.
• Creates updates and maintains service-line metrics and analytics reporting process including the communication of such metrics and analytics.
• Leads multidisciplinary approach for the development of strategic initiatives, tactics, and implementation plan in partnership with senior leaders, service-line nursing leadership, shared services management, and physician leadership. Partners with nursing service-line leadership, executes strategic initiatives and tactics for the service line. Participates in, and when necessary, develops new programs and marketing plans for the service line according to identified need.
• Updates job knowledge by participating in educational opportunities; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices, participating in professional societies. Remains abreast of internal and external factors/trends that impact service-line.
• Provides administrative support for ongoing strategic expansion of service line Clinical Trials across the System in support of the Academic Mission.
• Prepares for and chairs service-line steering committee and sub-committees in collaboration with physician medical director. Reviews and makes decisions regarding SOCs planning and management, growth targets and strategic planning, deployment of capital, budget approval, service level agreements, etc.
• Assess stakeholder satisfaction, including but not limited to: (1) Patients/families; (2) Admitting, attending and consulting physicians; (3) Referring physicians; (4) Non-physician referral sources; (5) Hospital team members of the service-line and administrative team members; (6) Other providers and team members within the system of care.
• Plans, provides and maintains a safe environment for patients, team members and families.
• Achieves customer satisfaction with service delivery across the System. Acts in timely manner to remedy complaints. Supports efforts to investigate feedback comments to determine customer satisfaction and initiates appropriate follow-up.
• Participates in department and hospital wide performance improvement activities.
• Ensures compliance with regulatory agencies, as evidenced by satisfactory inspections.
• Ensures patient/client rights, privacy and safety in planning and implementing care.
• Attendance and active involvement in the service line Clinical Practice Improvement Team.
• Maintain confidentiality at all times in accordance with department and hospital standards.
• Performs other responsibilities as assigned.
• Master's Degree in Healthcare Administration (MHA), Business (MBA), or other related field required.
• Ten (10) years progressive professional experience in healthcare setting with at least six (6) of those years in a formal Leadership role with direct reports.
• Five (5) years service line experience in management, strategy, and / or operations.
• Demonstrated success in building and operating a system-wide service line with P&L accountability.