VP, Product Management - AI Platform & Foundational Services
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Overview
Job Description
Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments. Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data. As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.
Job Description:
AboutUniphore
Uniphoreis one of thefastest-growingEnterprise GenAIcompanies—built-for-scale and designed for the enterprise. We drive business outcomes across multiple industry verticals and enable the largest globaldeployment.
AtUniphorewe are building the modern GenAI stack for the enterprise. That includes all required layers and capabilities: data; knowledge;agentmodel training,deploymentand operationalization; and applications that act both as conduits for GenAI actions as well as sources of training data for our models.
Unlike mega-tech vendors whomustdeal with decades of legacy code, or young startups that have no Enterprise customer base, we believe we are positioned to capitalizeonthe GenAImoment better than any other software vendor.
As AI becomes more powerful, every part of the enterprise thatimpactsthe customer will be disrupted. We believe the future will run on the connective tissue between people, machines, and data: all in the service of creating the most human processes and experiences for customers and employees.
Location: Palo Alto
Reports to:Chief Product Officer
Travel: Globally, as in when
Job Summary
As theVP, AI Platform & Foundational Services, you will lead the vision, strategy, and execution of core infrastructure platforms that power the enterprise’s digital ecosystem. This role is pivotal in enabling scalable, secure, and high-performance foundational services—includingcompute, networking, storage, service mesh, observability,common shared services,internal developer platforms, anddeployabilityinto different cloud, hybrid, or customer environments.
You will collaborate acrossEngineering,Operations,InfoSec/CyberSecurity,Architecture, andBusinessUnits to define and drive the roadmap for enterprise-grade infrastructure solutions. Your leadership will ensure platform stability, development velocity, and continuous improvement aligned with organizational goals.
Key Responsibilities
Strategic Ownership: Define the product vision, strategy, and roadmap forEnterprise Services API Platform,foundational infrastructure platforms, including cloud-native services, container orchestration, CI/CD platforms, and internal developer portals.
Platform Enablement: Partner with engineering teams to deliverreliable, scalable, and self-service infrastructure products, accelerating software delivery across the enterprise.Drive discovery, prioritization, and execution of API platform features—from concept to launch and iteration.
Developer Experience:Champion excellent developer experience by partnering with developer relations and engineering to deliver great docs, tooling, onboarding, and support.
Stakeholder Management: Align platform capabilities with enterprise needs through close collaboration with engineering, security, DevOps, and business stakeholders.
Innovation & Modernization: Drive modernization initiatives including cloud migration, infrastructure as code (IaC), edge computing, service mesh, and zero-trust architecture.
Metrics & Governance: Define KPIs and SLAs for platform health, adoption, and performance. Ensure regulatory and security compliance in platform design.
Vendor & Budget Oversight: Own relationships with technology vendors and oversee budgets for foundational services and platform tooling.
Preferred Skills
Experience with internal developer platforms and platform engineering practices.
Familiarity with Site Reliability Engineering (SRE) principles.
Agile/SAFeproduct development experience.
Strong financial acumen and experience managing large budgets.
Key Responsibilities
Strategic Leadership
Define and execute the strategic roadmap forplatforminfrastructure and foundational services, aligning with the company’s business goals, financialoutcomes, andcustomer needs.
Develop and executean infrastructure and foundational service strategyto support activitiesthatalignwith the Engineering and AIorganization'sarchitecture approaches and supportCustomerdiscovery and insights from theirAI goals.
Collaborate with executive leadership toidentifyand prioritizeplatforminnovation,AI use cases, andgo-to-market motionsthat requireanenterprise-grade,high-quality, accessible, and reliableplatform.
Build and communicate a vision for howthe platform and infrastructurecan deliver business value andsupport ordrive growth.
ProductManagementfor Platforms
Leadthehigh-leveldesignand collaborate withEngineering and Engineering Leadership,definedeployment of scalablerequirements, user-centricproductsand platforms.
Prioritize platformfeatures and enhancements based on customer feedback, market trends, and business needs for monetization
Ensure the use of best practices in data science, analytics, and engineering in product design.
GTMexperienceworking with Sales,performingcompetitor analysis, pricing,experience working withProduct Marketingand partner teams on expanding product growth and delivering on revenue targets
Ability to define aproduct roadmap, prioritizefeature, functionality, and capabilities that are needed bycustomers,based onthecompetitive landscape,analystreports, etc…
Team Leadership
Build, mentor, and lead a multidisciplinary team of productmanagers,engineers, and AI specialists.
Foster collaboration across engineering, design, sales, marketing, and other departments.
Promote a culture of continuous learning, experimentation, and data-driven decision-making.
Create a collaborative culture that bridges data engineering, product development, and AI research teams.
Develop skill-building programs to keep the teamup-to-datewith the latest AI, platform, and infrastructuretrends.
Technology,Infrastructure, Reliability & Operational Excellence
Deep familiarity with container orchestration (Kubernetes), infrastructure-as-code (Terraform), CI/CD pipelines, secrets management, and cloud-native networking across AWS, Azure, and GCP
Hands-on understanding of observability stacks (Prometheus, Grafana,OpenTelemetry) and how to define platform-wide telemetry, log, and trace strategies
Experience with multi-region, multi-cloud, and hybrid/on-prem deployment architectures, including disaster recovery and failover design
Ability to evaluate build vs. buy vs. partner decisions for foundational platform services and develop supporting business cases
Partner with Engineering,DevOpsand SRE teams to setthe organizational philosophy and standards for SLOs, SLIs, and error budgets across platform services. Set and ensure PMs translate these into engineering prioritization decisions forreliability goals (e.g., SLOs, SLIs), incident prevention strategies, and scaling requirements.
Own the incident management product strategy — define requirements for proactive detection, RCA tooling, and runbook automation — as platform capabilities, not just engineering practices
Drive cross-team alignment on reliabilitytrade-offs, ensuring that platform velocity and reliability goals are explicitly balanced in roadmap decisions
Champion reliability and operational best practices that enable development teams to build and ship with confidence and treat infrastructure capabilities (e.g., deployments, secrets, access control, failover mechanisms) as internal products to support developer personas.
Stay informed and define the strategy and roadmap forthe productsof AI-ready technologiesinferencing,hardware,andexplainable AI frameworks.
Evaluate and incorporate emerging technologiesreadiness for AI, such as synthetic data platforms or edge AI solutions.
Proventrack recordof delivering complex, cross-functional platform products.
Define platform service architecture, internal and external services, scale,SLAsand Enterprise grade
Drive product thinking into infrastructure-level controls like encryption, access management, and secure-by-default configurations.
Developer asproduct mindsetfor Services, Platform, and infrastructure capabilities
Services and APIs that areavailable at the platforms and infra layers that deliver onfunctional capabilities
Deep knowledge of infrastructure technologies including Kubernetes, service mesh (e.g.,Istio/Linkerd), observability stacks (e.g., Prometheus,Grafana,OpenTelemetry), networking, and cloud platforms (AWS, Azure, GCP, private cloud providers, andon-premise).
Strong understanding of enterprise security, compliance, and operational resilience.
AI Infrastructure & Hardware Readiness
Define product requirements for AI-optimized compute infrastructure, including GPU/accelerator provisioning, scheduling, andutilization(e.g., NVIDIA, custom silicon, spot instance strategies)
Partner with ML Engineering and Architecture to ensure the platform supports multi-model, multi-tenant AI workload isolation, prioritization, and observability (LLMOps/MLOps)
Evaluate emerging AI infrastructure trends — edge inference, neuromorphic hardware, specialized accelerators — for enterprise readiness and roadmap inclusion
Security,Governance& Compliance
Manage the various security protocols and vulnerabilitiesthat might exist.
Ensureplatformsupports and enablesproducts take intopracticesthatadhere to global regulations (e.g., GDPR, CCPA) and ethical AI standards.
Collaborate with legal and compliance teams to manage risks associated with sensitive or biased dataduring the product development and sales process
Qualifications
Education & Experience
Bachelors orMaster's degree in Computer Science, Systems Engineering, or a related field preferred; equivalent industry experience in platform engineering and/or infrastructure product management will be weighted equally
10+ years of experience inplatformproduct management, AI, or analytics, with at least 5 years in a senior leadership role.
5+ years in a senior leadership role, ideally within a large-scale enterprise or high-growth tech company.
Soft Skills
Strong leadership and people management capabilities.
Innovative mindset with a customer-centric approach.
Ability to manage competing priorities in a fast-paced environment.
Strategic thinker with strong problem-solving and decision-making capabilities.
Excellent communication and stakeholder management skills.
Ability to balance strategic vision with operational execution.
Key Metrics for Success
Revenue growth or cost savings driven byPlatform thinking
Product adoption rates and customer satisfaction scores.
Time-to-market for new product features.
Innovation-driven differentiation versus competition
Developer as afirst-classcitizen andservices and infrastructure as a product
Cost savings andoptimizations across thevarious services, third party, and infrastructure cost
Security and compliance adherence
Global readiness, scale, performance, and SLAmetrics
Why JoinUniphore?
Opportunity to shape and lead global delivery at a fast-growing, AI-native company.
A collaborative, innovative culture that values customer success and teamwork.
Competitive compensation, benefits, and opportunities for professional growth.
Ready to drive transformative customer experiencesata global scale? Apply now and joinUniphore’sjourney to redefine the future of communication!
Hiring Range:
$242,400 - $333,300 - for Primary Location of USA - CA - Palo AltoThe specific rate will depend on the successful candidate's qualifications and prior experience.
In addition to competitive base pay, this position also includes an annual incentive opportunity based on target achievement, pre-IPO stock options, benefits including medical, dental, vision, 401(k) with a match, and more, plus generous paid time off, paid holidays, paid day off for your birthday and other paid leave policies to support employees through all phases of life.
Location preference:
USA - CA - Palo AltoUniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
