VP Of Enhanced Care Management

IOA is on the forefront of revolutionary healthcare models, reshaping the way people can age in place. Our innovative models transform lives, enhance communities, and save healthcare systems millions of dollars. Rather than focusing on archaic outdated design, we strive to consistently question the "status-quo" and create new and more innovative ways to help aging adults and adults with disabilities maintain their quality of life.

With over 23 programs, we offer multiple ways to aid seniors maintain their health, well-being, independence and participation in the community, fulfilling our mission.

The Vice President of Enhanced Care Management (ECM) will shape IOA's ECM model of care, defining core consistent features, ensuring alignment with regulatory restrictions, and integrating regional variance as required. The VP of ECM will work with local leaders to ensure ECM services provided across all regions are timely, well coordinated, and consistent with best practices. The VP of ECM will ensure referral pipelines are well supported and that care management teams have sufficient capacity to maintain a growing census. The VP of ECM will also ensure the model of care aligns with key performance indicators for each population of focus served. Included in this work is expanding IOA's ECM partnerships with acute care hospitals and skilled nursing facilities. The VP of ECM will also lead the development of new IOA regions, particularly within Southern California and Rural CA.

This is a part-time role requiring approximately 24 hours per week (0.6 FTE).

• Provide executive level leadership and guidance to IOA's Enhanced Care Management (ECM) teams throughout California. Ensure ECM services are timely, well coordinated, and consistent with best practices.
• In coordination with IOA's Quality & Performance Excellence team, develop and monitor key performance indicators, implementing corrective actions as necessary.
• Develop and maintain relationships with leadership at key referral partners including hospitals, skilled nursing facilities, and other community-based providers. Ensure IOA's outreach and referral activities are well coordinated and support efficient, client-centered enrollment processes.
• In coordination with IOA's Data Governance & Information Systems teams, ensure that the electronic health record supporting ECM activities effectively meets the needs of care managers, regulatory and accreditation requirements, and required data integration projects.
• In coordination with IOA's Finance & Business Intelligence teams, regularly develop census and financial projections, reviewing trends and reporting comparing budgets to actuals.
• Develop and maintain relationships with leadership at managed care organizations, ensuring that IOA maintains its reputation as a top-tier provider of ECM services and consistently engaging in dialogue about potential ways to expand IOA's impact through expanded lines of business, populations of focus, new pilots etc.
• In coordination with IOA's People team, expand learning and development programs for ECM team members including onboarding, peer-support networks across regions, staff safety, and clinical best practices.
• Provide nursing leadership and consultation supports across ECM teams, ensuring that care managers are able to access nursing consultations as needed particularly in support of effective transitions of care out of acute and skilled nursing facilities.
• Engage with potential new managed care organizations, grantors, or local government entities assessing opportunities for continued regional expansion. Develop and lead launch teams as necessary to implement services in a new region.
• Maintain direct supervisory responsibility for IOA service delivery in Southern California and Rural California. Coordinate with VP of Community Supports to ensure ECM services delivered in the Bay Area are consistent with best practices and align with regional initiatives.
• Develop strategies to continue improving employee engagement, reduce care manager turnover, and mitigate impacts of compassion fatigue often associated with community-based care management.
• Lead and support projects that support integration of Enhanced Care Management into other IOA service lines, reducing silos and supporting unified approach to client care throughout the organization.
• Support internal and external audits, prepare for and maintain accreditation standards such as NCQA.
• Partner closely with the VP of Community Supports to ensure division projects and needs are met, providing back up as needed, and maintaining a clear sense of accountability and coordination.

Required Qualifications:

• Master's Degree in Healthcare Administration, Public Health, Social Welfare or related field
• Minimum of 10 years of progressively responsible experience in healthcare, clinical or behavioral health setting
• Minimum of 10 years of management experience
• Strong understanding of Medi-Cal home and community-based services
• Strong analytical skills and experience utilizing financial statements
• Proven track record implementing relevant operational and growth strategies
• Mission-driven leader who is both strategic and operationally oriented

Preferred Qualifications:

• Experience driving initiatives that lead to measurable improvements in client experience, health outcomes, and healthcare cost savings
• Executive leadership skills and experience working with C-level colleagues
• Knowledge and demonstrated experience implementing community-based care management best practices
• Demonstrated ability to mentor and develop other leaders

Compensation:

Range: $133,000 - $145,000/Annual

This amount is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education and other factors.

This range does not include any additional equity, benefits, or other non-monetary compensation which may be included.

Beware of Hiring Scams

We are aware that some third parties have reposted our job listings in an attempt to scam applicants. Please be cautious and only apply through our official channels.

• Institute on Aging will never request payment or sensitive personal information such as Social Security numbers during the hiring process.
• All official communication will come from a verified IOA email address.
• If you receive any suspicious communication or requests, report them to talentacquisition@ioaging.org.
• All legitimate job openings can be found on the Institute on Aging Careers Page.

We encourage you to learn more about IOA by visiting us here.

IOA reserves the right to adjust work hours or duties when appropriate.

Institute on Aging is an Equal Opportunity Employer. Institute on Aging is committed to cultivating a diverse and inclusive work environment and providing equal opportunities to all employees and job applicants without regard to age, race, religion, color, national origin, sex, sexual orientation, gender identity, genetic disposition, neuro-diversity, disability, veteran status or any other protected category under federal, state and local law.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.