Warehouse Associate - Warranty

Company Overview 

Driven Distribution Group is the holding company of Tri-State Enterprises, Inc. and Chicago Parts & Sound, LLC. As a leading automotive aftermarket distribution company, Driven Distribution Group is committed to delivering exceptional service, operational excellence, and strong partnerships with our customers, suppliers, and employees. We are building a high-performance culture grounded in our Core Values: Do the Right Thing, Reach for Greatness, Initiate Positivity, Value Teamwork, and Embrace Feedback—which guide everything we do. 

Position Summary 

The Warranty Team Member supports the efficient processing of returns and defective or damaged products, collaborating closely with various departments to uphold product integrity and customer satisfaction. This position plays a key role in inventory control and quality assurance by managing eCommerce and hard part returns and using MAM (Autopart) systems to process RMAs and credits. 

Key Responsibilities 

• Log and process all eCommerce returns in shared spreadsheets and respective systems 

• Sort and log returned hard parts, inspecting for damage and repair opportunities 

• Repair packaging and products, when possible, to ensure resale readiness 

• Use MAM (Autopart) to process RGA/Credit requests and coordinate with Sales Team on customer-related issues 

• Support overall warehouse operations by disposing of cardboard and trash appropriately 

• Perform other duties as assigned 

Required Qualifications 

• High school diploma or equivalent 

• Strong computer skills, including spreadsheet and document familiarity 

• Proven ability to stay organized, detail-oriented, and self-motivated 

• Capable of standing for extended periods and working under pressure 

• Familiarity with MAM (Autopart) or similar inventory management systems 

Preferred Qualifications  

• Prior experience in warranty, returns, or inventory-related warehouse roles 

• Understanding of automotive parts or aftermarket products 

Core Competencies 

• Strong attention to detail 

• Effective communication and collaboration across departments 

• Time management and task prioritization 

• Adherence to safety protocols and company policies 

• Alignment with DRIVE Core Values 

Work Environment and Physical Demands 

• Warehouse setting with occasional outdoor exposure 

• Not fully climate-controlled; oscillating fans and heating devices provided 

• Regularly required to stand, walk, reach, and lift/move up to 50 lbs.; occasionally up to 100 lbs. 

• Use of hands and arms, stooping, kneeling, and handling equipment may be frequent. 

Additional Requirements 

• Candidates must meet employment eligibility requirements as established by U.S. federal law. 

• Employment is contingent upon a conditional offer and the successful completion of a background check and, where permitted by law, a drug screening.  

Compensation & Benefits 

Driven Distribution Group offers competitive pay and a comprehensive benefits package, including: 

• Health, dental, and vision insurance 

• Flexible Spending Accounts  

• Basic Life and Accidental Death & Dismemberment (AD&D) Insurance 

• Voluntary Life and AD&D Insurance 

• Short-Term Disability (STD)  

• Voluntary Benefits 

• Paid Parental Leave 

• Employee Assistance Program  

• Employee Referral Program 

• 401(k) with company match 

• Paid time off (PTO), sick leave, and holidays 

• Safety shoe reimbursement program 

• Employee discount program for auto parts 

Reasonable Accommodations Driven Distribution Group is committed to providing equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. 

Other Duties 

This job description highlights the primary responsibilities of the role but is not intended to cover every task. Duties, responsibilities, and activities may be adjusted from time to time to support business needs, consistent with applicable laws. 

Equal Employment Opportunity 

We are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. Employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by law. We are committed to providing a workplace that is inclusive, respectful, and supportive for all employees. 

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