Warehouse Coordinator, Global Forwarding

Imperative Logistics is a global leader in freight forwarding and supply chain solutions. We specialize in delivering customized, end-to-end logistics services across air, ocean, and ground transportation. Our mission is to empower global trade through innovative logistics solutions and exceptional customer service.As a Warehouse Coordinator, you’ll support the day-to-day logistics process and be the go-to person for communication between our customers, vendors, and internal teams. You’ll help ensure shipments are handled with care and delivered on time—all while providing top-notch service.

SUMMARY

Are you ready to kickstart your career in logistics and customer operations? We’re looking for a Warehouse Coordinator who’s eager to learn, grow, and make an impact. Whether you’re just starting out or building your experience, this is a great opportunity to join a collaborative team that values reliability, innovation, and exceptional service.

ESSENTIAL JOB FUNCTIONS

• Responding to customer inquiries via phone and email with professionalism and clarity

• Tracking customer interactions, feedback, and concerns, and documenting them accurately

• Coordinating with team members and partners to keep shipments on track

• Following established procedures and company guidelines to maintain quality and compliance

• Supporting issue resolution and updating customers along the way

• Meeting key performance goals (KPIs) set by the team

• Unload and inspect incoming shipments, verify quantities, and report any discrepancies or damage.

• Organize and store products in designated areas, ensuring accurate inventory levels and

  proper documentation.

• Pick, pack, and prepare orders for shipment according to company standards and customer

  specifications.

• Inspect products for quality and accuracy before shipping and report any issues to the supervisor.

• Safely operated warehouse equipment, including forklifts, pallet jacks, and hand trucks.

• Follow all safety procedures and protocols to maintain a safe working environment and prevent accidents.

• Keep the warehouse clean and organized, including sweeping floors, removing trash, and maintaining equipment.

• Work closely with other warehouse staff and departments to ensure timely and accurate order fulfillment.

QUALIFICATIONS

• 1+ years relevant work experience; warehouse environment a plus

• Ability to stay organized and focused, even while juggling multiple tasks

• Comfortable using Microsoft Outlook and Excel and other basic computer systems

• Effective communicator with a positive, solution-focused attitude

• Willingness to learn and contribute both independently and as part of a team

• Patient, adaptable, and able to stay calm in fast-paced situations

ADDITIONAL REQUIREMENTS

• An offer of employment is contingent upon the successful completion of a post-offer background check. In addition, candidates must be eligible to obtain and maintain clearance with U.S. Customs and Border Protection (CBP) and the Transportation Security Administration (TSA), as required by the role. 

COMPENSATION

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing organization.

Base Pay Range: $22.00 -$26.00 per hour.

We consider a variety of factors in determining base salary, including but not limited to, a candidate's experience, education, certification/credentials, market data, internal equity and geography.

PHYSICAL REQUIREMENTS

The position is in an indoor, office environment, requires the ability to communicate with internal and external customers or vendors verbally and in writing, sit for periods of time, operate typical office equipment which requires seeing and the use of a keyboard.

WHAT WE OFFER

• Medical, Dental, and Vision insurance

• 401k + matching contribution

• HSA + matching contribution

• Paid Time Off

• Life Insurance

• Employer-paid short and long-term disability insurance

• ...and more!

Imperative Logistics Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.