Warehouse Operations Manager
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Overview
Job Description
Warehouse Operations Manager
High-Volume Distribution Facility
Position Summary
The Warehouse Operations Manager is responsible for overseeing daily operations within a high-volume distribution or fulfillment facility. This role ensures operational efficiency, inventory accuracy, safety compliance, productivity performance, and on-time shipping and receiving activities. The ideal candidate will have strong leadership experience managing large teams in fast-paced warehouse environments while driving continuous improvement and operational excellence.
Key Responsibilities
- Manage day-to-day warehouse operations including receiving, shipping, inventory control, picking, packing, replenishment, and order fulfillment.
- Lead, develop, and supervise warehouse supervisors, team leads, and hourly associates in a high-volume environment.
- Monitor workflow, labor utilization, productivity, and operational KPIs to ensure performance goals are achieved.
- Drive continuous improvement initiatives focused on efficiency, quality, safety, and cost reduction.
- Ensure accurate inventory management through cycle counts, audits, and process controls.
- Maintain compliance with OSHA regulations, company safety standards, and warehouse operating procedures.
- Coordinate staffing levels, scheduling, and labor planning to meet operational demands and customer service expectations.
- Partner with transportation, customer service, procurement, and production teams to ensure smooth operational flow.
- Analyze operational reports and metrics to identify trends, gaps, and opportunities for improvement.
- Oversee training and onboarding of warehouse personnel to ensure proper procedures and productivity standards are maintained.
- Ensure proper maintenance and utilization of warehouse equipment including forklifts, pallet jacks, conveyors, and RF scanning systems.
- Support implementation and optimization of WMS (Warehouse Management Systems) and operational technology.
- Maintain high standards for housekeeping, organization, and facility cleanliness.
- Manage escalated operational issues and implement corrective action plans when needed.
Qualifications
- Bachelor’s degree preferred or equivalent warehouse leadership experience.
- 5+ years of warehouse operations leadership experience in a high-volume distribution, manufacturing, or fulfillment environment.
- Proven experience managing large teams in fast-paced operations.
- Strong knowledge of warehouse operations, inventory management, shipping, and receiving processes.
- Experience with WMS systems, RF scanners, and inventory control systems.
- Strong leadership, communication, problem-solving, and organizational skills.
- Ability to analyze operational data and implement process improvements.
- Knowledge of OSHA and warehouse safety regulations.
- Forklift certification preferred.
Preferred Experience
- High-volume e-commerce, retail distribution, manufacturing, or 3PL experience.
- Lean manufacturing or continuous improvement experience.
- Experience managing multi-shift operations.
- Bilingual English/Spanish is a plus.
Key Performance Metrics
- On-Time Shipping Performance
- Inventory Accuracy
- Order Fulfillment Rates
- Labor Productivity
- Safety & OSHA Compliance
- Quality & Error Reduction
- Employee Retention & Engagement
Work Environment
- Fast-paced warehouse and distribution environment.
- Ability to stand, walk, lift, and move throughout the facility for extended periods.
- May require flexibility for evenings, weekends, or peak production schedules.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
