Warehouse Shipping & Dock Supervisor

Warehouse Shipping & Dock Supervisor

PowerPak is a top supplier of construction equipment, with multiple offices on the East & West coast of America. We are proud to be certified as a Great Place to Work, with 98% of team members stating they are proud to work for PowerPak! We are always looking for ways to put "People First".

PowerPak is a company that strongly believes in Extreme Customer Service, Reliability and Transparency. We are here to keep Utility & Infrastructure workers safe & productive.

This is a full time position from Congers New York. Hours are 2:00PM - 11:00PM, Monday through Friday. Annual salary range for this position is $68,000 - $72,000.

Position Overview

The Outbound Dock Supervisor is a key leadership role responsible for directing all outbound shipping dock operations, logistics coordination, fleet routing, and load execution during the afternoon/evening shift. This position ensures that every outbound shipment leaves accurately, on time, and in compliance with PowerPak’s operational and quality standards. The ideal candidate brings deep expertise in multi-modal freight (Parcel, LTL, FTL), fleet management, and hands-on dock supervision — with the academic foundation to drive continuous improvement across the outbound supply chain.

KEY RESPONSIBILITIES

Dock Leadership & Team Supervision

• Own the outbound dock from 2:00 PM through end-of-shift, serving as the primary point of accountability for all dock activity
• Supervise, coach, and develop outbound fulfillment staff including pickers, packers, loaders, and dock associates
• Assign daily tasks, manage labor allocation, and monitor individual and team performance against shift KPIs
• Escalate staffing, equipment, or operational issues to Operations Management as needed

Outbound Logistics Coordination

• Coordinate all outbound shipment modes including Parcel (FedEx, UPS, USPS), LTL, and FTL freight
• Manage carrier relationships, schedule pickups, and resolve service failures or exceptions in real time
• Serve as the primary point of contact with third-party carriers and logistics partners during shift hours
• Monitor outbound shipment status and proactively communicate delays or changes to internal stakeholders
• Ensure accurate generation of all shipping documentation, BOLs, manifests, packing slips, and carrier labels

Fleet Routing & Management

• Build, optimize, and manage daily delivery routes for PowerPak's fleet of vans and trailers using routing software
• Oversee driver dispatch, pre-trip inspections, and hours-of-service compliance
• Coordinate vehicle maintenance scheduling with the Operations team to minimize fleet downtime
• Track and report fleet performance metrics including DIFOT, stop counts, and cost-per-delivery

Loading Operations

• Supervise and participate in the loading of fleet vans, trailers, and carrier pickups, ensuring proper weight distribution, load integrity, and route sequencing
• Enforce safe loading procedures and company standards for mixed-freight handling
• Direct forklift operators and dock associates to stage and load outbound freight efficiently
• Conduct pre-load audits to verify order accuracy, product condition, and labeling compliance before departure

Inventory & Systems Management

• Utilize NetSuite to manage outbound order flow, monitor inventory accuracy, and generate shipping reports
• Leverage WMS and RF scanners to confirm picks, validate loads, and maintain real-time inventory integrity
• Identify and resolve shipping discrepancies, short-ships, and order exceptions before close of shift
• Support cycle count programs and collaborate with the Inventory team on outbound-related variances

Quality Control & Compliance

• Ensure all outbound orders meet PowerPak quality and accuracy standards prior to shipment
• Enforce packaging, labeling, and documentation compliance across all shipment types
• Maintain a safe, organized, and OSHA-compliant dock environment
• Report and document incidents, near-misses, and equipment issues promptly

Reporting & Continuous Improvement

• Prepare and deliver end-of-shift operational reports covering shipment volumes, exceptions, route performance, and team productivity
• Identify and recommend process improvements across dock operations, routing efficiency, and carrier utilization
• Partner with Operations Management to develop and implement SOPs for outbound workflows
• Analyze shipping data trends to reduce costs, improve delivery accuracy, and enhance customer experience

Qualifications

• Bachelor’s degree in Operations Management, Supply Chain, Logistics, or a related field preferred
• Minimum 5 years of warehouse or distribution experience, with at least 2 years in a supervisory or lead capacity
• Demonstrated expertise in LTL, FTL, and Parcel shipping operations
• Proven experience managing fleet routing and driver dispatch using routing software
• WMS and RF scanner experience required; NetSuite experience strongly preferred
• Forklift certification required (sit-down counterbalance; reach truck a plus)
• Experience with DOT/HOS regulations and fleet compliance
• Proficient in Microsoft Office (Excel, Outlook) and shipping/logistics platforms
• Valid driver’s license and reliable transportation
• Ability to lift up to 50 lbs frequently; must be able to work in a physically demanding dock environment
• Must meet all qualifications listed above to be considered for this position

Skills & Attributes

• Strong leadership presence with the ability to motivate and hold a team accountable in a fast-paced environment
• Exceptional organizational skills and the ability to manage multiple priorities simultaneously
• Analytical mindset — able to interpret shipping data and translate insights into operational action
• Clear and professional communicator, both verbal and written, across all levels of the organization
• Customer-first mentality aligned with PowerPak’s core values of Extreme Customer Service, Reliability, and Transparency
• Able to read, write, and communicate fluently in English
• High degree of personal accountability, punctuality, and attention to detail
• High school diploma or equivalent required; Bachelor’s degree as noted above

PowerPak Perks

• Great medical, dental & vision benefits
• 401(k) matching program
• Generous paid time off and holiday policies
• Team-first mindset
• Career growth opportunities

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We are Great Place to Work certified, with 98% of team members stating they are proud to work for PowerPak! We are always looking for ways to put "People First". To learn more, check out our Core Values here: https://www.powerpak.net/careers