Warranty Administrator / Product Specialist

Job Description

Plaza Motors in Creve Coeur is now a division of MileOne Autogroup, one of the largest, privately-owned auto groups in the United States. When you join our team, we have room for you to grown your career alongside of us. We are seeking an experienced Automotive Warranty Administrator who can add immediate value to our busy team.

Experience Everything MileOne has to Offer:

• Competitive compensation
• Training and mentoring
• Great opportunities for advancement
• Positive, success driven work environment

Our MileOne Employee Advantage:

MileOne believes that taking care of our employees is the most important step in creating a positive workplace and a successful company. MileOne offers a number of exclusive benefits and programs that are designed to help our employees and their families succeed both at home and in the workplace.

MileOne Employee Advantage includes health and financial benefits, and training and mentoring. We also offer an Employee Purchase Program, the MileOne Support Fund: by Employees, for Employees, the NextMile Scholarship Program, an Employee Assistance Program and more.

Summary:

Warranty Administrators / Product Specialists ensure the dealership is paid for warranty work by preparing, recording, submitting, and following up on all warranty contracts, cancellations, and account reconciliations.

Essential Duties Warranty Administrator/Product Specialist:

• Process all warranty paperwork to ensure proper documentation and verifying criteria required by factory or distributor
• Notifies management of any deviations, and corrections required, and works closely with the service team to ensure the integrity of the repair orders
• Keep abreast of all factory recalls and announcements
• Works with departments involved in warranty to maintain proper procedures
• Reconcile all warranty receivables and work with the accounting department to obtain payments
• Resubmit all rejected claims promptly or receives authorization to write them off
• Follow up on payment of outstanding claims, reporting anything that requires an escalated issue, i.e. contacting the warranty help lines, rep, etc.
• Maintain a professional appearance and a neat work area
• Perform other duties as assigned

Qualifications for Warranty Administrator/Product Specialist:

• Minimum of 1 year experience in dealership setting in similar role
• Self-Motivated
• Demonstrated entrepreneurial drive and sense of urgency to obtain results on a consistent basis
• Basic computer skills
• High level of initiative and ability to work in a team

MileOne Autogroup is an equal opportunity employer and we maintain a drug free work environment.

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