Washington Area Professional Services Manager

At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As we foster a culture of inclusion throughout our company and within our communities, we constantly ask ourselves: What is our impact on the world?

Watch Our Story:' https://www.hdrinc.com/our-story'

HDR is a 100% employee-owned professional services firm, specializing in engineering, architecture, environmental and construction services. We believe that the way we work can add meaning and value to the world. That ideas inspire positive change. That coloring outside the lines can illuminate fresh perspectives. And that small details yield important realizations. Above all, we believe that collaboration is the best way forward.

The HDR Washington Area is seeking an accomplished, strategic professional to serve as the Professional Services Manager. The successful candidate for this role may come from a variety of different technical backgrounds and will be tasked with helping the HDR Washington program to advance our technical capabilities, promote a strong culture of quality, and drive continuous improvement. This role is well suited for an innovative leader with passions for integrating technical excellence, staff development and operational performance to build high‑performing teams and deliver strong outcomes for clients and communities.

As the Washington Professional Services Manager, you will report to the Washington Area Manager and work in partnership to lead staff development and drive technical excellence for 500 professionals in the Washington program. The Professional Services Manager role emphasizes the building of engaged, well‑supported teams by developing strong technical depth; implementing quality delivery; achieving utilization and staff growth targets;, staff development and training; strengthening technical practices, thoughtfully implementing technology solutions; and overseeing excellence in project delivery. This role may also serve as supervisor for our cross sector Business Class Leads.

Collaboration is central to the role, including close coordination with operations management and leaders across HDR's Water, Resources, Transportation, and Building Engineering Systems business groups as well as our integrated partners in quality, project management, and other key project delivery support programs.

In the role of Area Professional Services Manager, we'll count on you to:

• Be responsible to the Area Manager (AM) to develop, coordinate, monitor and improve technical competencies of area staff to meet client needs and market drivers.
• Lead and monitor development and training of area staff in technical and business competencies.
• Oversee workload balancing and ensure qualified staffing of project teams.
• Partner with Area Quality and Records Manager to lead quality assurance efforts to implement QA/QC Program activities striving for continuous improvement.
• Monitor project QC Review activities including assignment of experienced and qualified reviewers.
• Lead and monitor activities for continuous improvement including development and use of technical standards, procedures, best practices and lessons learned.
• Lead and participate in critical project reviews and support project teams with management of claims and losses.
• Serve as a leadership liaison for the Area mentoring and talent initiatives.
• Oversee technical and digital delivery evolution, in collaboration with subject matter experts.
• Work with AM to streamline and coordinate business processes consistent with area and corporate policies.
• Oversee and ensure implementation of quality, standards, and best practices.
• Provide leadership to assigned business class leaders, including the cross-sector leaders.
• Collaborate with Area operations, business classes, and project delivery leaders.
• Participate in Area strategic planning and plan implementation.
• Support area activities related to hiring and retaining key staff.
• Serve as a champion for cross-business group (BGX) opportunities.
• Support communication and coordination within all business groups.
• Perform other duties as needed

Required Qualifications

• Bachelors degree in a related field
• A minimum 15 years' of experience
• Maintains professional or engineering registration and has extensive related technical expertise
• Experienced in management and development of diverse teams
• Works cooperatively with operations managers, technical staff and marketing managers on professional services-related efforts
• Committed to quality, improvement and HDR values
• An attitude and commitment to being an active participant of our employee-owned culture is a must

What We Believe

HDR is our company. Together, we build on each other's life experiences and perspectives to make great things possible every day. This shapes our collaborative culture, encourages organizational trust and connects us closer to the clients and communities we serve.

Our Commitment

As employee owners, we all have a role in creating an inclusive environment where each of us is welcomed, valued, respected and empowered to bring our authentic selves to work every day.

Our eight Employee Network Groups (Asian Pacific, Black, Hispanic/Latino(a), LGBTQ , People with Disabilities, Veterans, Women, Young Professionals) help create a sense of belonging and foster a supportive environment where everyone is empowered to engage and contribute. Each group has an executive sponsor and is open to all employees.