Waterford - Community Relations Director

Our Community Relations Director:

• Helps drive occupancy and revenue targets  by keeping building at or above budgeted monthly occupancy. 
• Handles and coordinate all aspects of the sale process from inquiry calls, cold calling, conducting tours, follow-up calls and lead management software updates, and closing the sale.            
• Ensures community and staff back-up scheduling for tours and onsite visits, so that all future resident inquiries are handled in a timely manner 
• Works closely with the management team on developing and implementing strategies and an ongoing 90-day plan for increasing qualified inquiries, traffic and sales. 
• Compiles a weekly marketing report for delivery to corporate on inquiries, tours, move-ins, move-outs, and outreach for each week. 
• Ensures timely data entry and documentation into lead management software. Maintain "Next steps" schedule and drive continuous customer care and frequent contact 
•  Identifies and maintaining key relationships with community and professional sources. 
•  Participates with management team to assist staff as needed with: Facility upkeep, resident/family communications, facilitation of in-house and sales training and enablement.
• Promotes the Mission, Vision and Values of Transforming Age in all areas of responsibility. 
• Performs other duties as assigned.

What you need to succeed:

• Bachelor’s degree with an emphasis in marketing or sales or the equivalent combination of education and experience. 
• Five years’ experience in marketing and sales is preferred; experience and/or knowledge of the senior living industry. 
• Previous management experience preferred.
• Excellent communication and relationship building skills.
• Ability to multi-task and work with multiple projects
•  Proficiency with Microsoft Office Suite.
•  A desire and ability to relate to and continue learning about the senior population.
• Must possess current driver’s license .
• Completion of a background check. Drug screen, TB test, fingerprint, and/or physical may be required depending on state/local guidelines.