Web Analyst

Two Harbors Investments CorpFort Mill, SC

Apply with Sonara

Overview

Schedule

Full-time

Career level

Senior-level

Remote

On-site

Job Description

We are seeking a detail-oriented Web Analyst to support the launch, ongoing optimization, and performance monitoring of our digital experience supporting mortgage servicing and lending. This individual will analyze borrower interactions, establish digital performance metrics, validate tracking and reporting, identify usability issues, and deliver actionable insights that improve borrower satisfaction and operational efficiency. This individual will also provide top-level support for logic and technical issues.This position reports to the VP of Business Solutions. This role works closely with key business leaders and leadership of clients, vendors and the balance of the organization to build strong working relationships to achieve goals.

Responsibilities

Partner with business owners to define KPIs and success metrics for digital features, pages and campaignsBuild and maintain recurring reports and dashboards, and answer ad hoc questions with dataMonitor the health of digital channels and flag unusual changes in traffic, usage or conversionAnalyze customer journeys, funnels and feature adoption across web and mobileMeasure whether customers complete tasks online, and find where they struggle, drop off or call for help insteadSegment customers to find differences in behavior and opportunities to personalizeProvide top-level support for issues with business logic within the customer portalSupport customer-facing portal support groups at a technical level and interact directly with customers in extenuating circumstancesPlan, run and analyze A/B and multivariate testsTurn test results into specific recommendations and track whether changes deliver the expected impactMeasure performance of email, paid search and other campaigns that drive traffic to our digital channelsSupport attribution and campaign tracking so marketing spend and outreach can be evaluatedWrite tracking requirements for new features and releases, and validate that data is captured correctly before and after launchDiagnose data discrepancies between tools and reports, and work with developers to fix tracking issuesPartner with development teams on tag management and data layer setupMaintain measurement documentation, naming conventions and report definitionsHelp ensure tracking and reporting meet privacy, consent, accessibility and regulatory requirementsPresent findings in plain language to technical and non-technical audiences, including leadershipStay current on digital analytics tools, methods and industry practices

Qualifications

Bachelor's degree in a quantitative, business, marketing or technology field, or equivalent experienceExperience in digital or customer experience analyticsHands on experience with an enterprise web analytics platformExperience building reports and dashboards in a business intelligence toolWorking knowledge of funnel analysis, segmentation, attribution and A/B testingExcellent written, presentation and oral communication skillsExperience working with agile delivery teams and ticketing tools such as Jira

Education/Experience

Bachelor's or master's degree in IT or related technical field (i.e., Computer Science, Engineering) and/or 5+ years of web and analytical experience.

About RoundPoint Mortgage Servicing LLCRoundPoint Mortgage Servicing LLC is a fully integrated, non-bank mortgage company, with a subservicing portfolio of approximately 900,000 loans. In 2023, RoundPoint was acquired by Two Harbors Investment Corp. (NYSE: TWO), reaffirming its commitment to MSR as core and essential to our business strategy and our future. A combined Two Harbors and RoundPoint capitalizes on the strengths of both companies, adding significant value for stakeholders through operational and cost efficiencies, as well as the ability to participate more fully in the mortgage finance space as opportunities arise.Founded in 2009, Two Harbors has grown into a leading publicly traded residential mortgage real estate investment trust (mortgage REIT). We leverage our core competencies of understanding and managing interest rate and prepayment risk to invest in our Agency residential mortgage-backed securities (RMBS) and mortgage servicing rights (MSR) portfolio, with the objective of delivering attractive risk-adjusted returns to our stockholders.Company

RoundPoint Mortgage

Location

Fort Mill, SC, Minneapolis, MN, Coppell, TX

Employee Status

Regular

Travel

Telecommuter Position

Automate your job search with Sonara.

Submit 10x as many applications with less effort than one manual application.

Apply with Sonara Apply manually

FAQs About Web Analyst Jobs at Two Harbors Investments Corp

What is the work location for this position at Two Harbors Investments Corp?

This job at Two Harbors Investments Corp is located in Fort Mill, SC, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Two Harbors Investments Corp?

Employer has not shared pay details for this role.

What employment applies to this position at Two Harbors Investments Corp?

Two Harbors Investments Corp lists this role as a Full-time position.

What experience level is required for this role at Two Harbors Investments Corp?

Two Harbors Investments Corp is looking for a candidate with "Senior-level" experience level.

What is the process to apply for this position at Two Harbors Investments Corp?

You can apply for this role at Two Harbors Investments Corp either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.