Web Chat Support Representative

Cook Construction CompanyOklahoma City, OK

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Overview

Remote

On-site

Job Description

We are seeking a dedicated Web Chat Support Representative to join our dynamic customer service team. In this role, you will be the frontline communicator, providing timely and effective support to our customers through web chat platforms. Your ability to deliver clear, concise, and empathetic assistance will play a key role in enhancing customer satisfaction and driving positive experiences.

This position offers an exciting opportunity to engage with diverse customers, resolve inquiries efficiently, and contribute to our commitment to exceptional service.

Responsibilities

Engage with customers in real-time through web chat to address questions and concerns.
Identify customer needs and offer appropriate solutions or escalate as needed.
Maintain up-to-date knowledge of company products, services, and procedures.
Ensure customer interactions are logged accurately in the support system.
Follow established protocols to handle sensitive or challenging situations professionally.
Contribute to continuous improvement by providing feedback on common issues and customer trends.
Meet or exceed individual and team performance goals related to response time and customer satisfaction.

Qualifications

High school diploma or equivalent; associate or bachelor’s degree preferred.
Proven experience in customer service or support roles, preferably in web chat or online environments.
Excellent written communication skills with strong attention to detail.
Ability to multitask and manage multiple chat conversations simultaneously.
Comfortable using chat platforms, CRM software, and other digital tools.
Strong problem-solving skills and a customer-focused mindset.
Ability to remain calm and professional under pressure.

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FAQs About Web Chat Support Representative Jobs at Cook Construction Company

What is the work location for this position at Cook Construction Company?

This job at Cook Construction Company is located in Oklahoma City, OK, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Cook Construction Company?

Employer has not shared pay details for this role.

What employment applies to this position at Cook Construction Company?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at Cook Construction Company?

You can apply for this role at Cook Construction Company either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.