Web Designer

Redwood Credit Union is seeking a Web Designer who will play a pivotal role in designing and maintaining Redwood Credit Union's digital experience across public websites, digital banking platform, and internal content systems. This hands-on role blends visual design, content strategy, and is responsible for UX/UI design and development, system administration, and cross‑functional collaboration to build simple, accessible, high‑quality experiences for Members and internal teams.

This role supports and maintains RCU's digital platforms using HTML, CSS, Figma, and Adobe Suite. Platforms include the public website, digital banking platform, as well as RCU's additional business lines such as RCU Insurance Services, RCU Auto Services, RCU Community Fund, Grove Café, and RCU's team member Intranet.

Key Responsibilities

Enhance and Maintain RCU's Digital Platforms

User Experience & Interface Design:

• Design and build easy-to-use, responsive, and accessible web and mobile experiences using UX design principles, usability best practices, analytics and feedback.
• Create wireframes, mockups, and interactive prototypes to visualize solutions. Refine designs based on feedback, data, and business requirements.
• Create/optimize images using Photoshop, Illustrator, and other design tools.
• Translate requirements into design and content solutions.

Content & Web Production:

• Create and update web content, including product pages and support articles.
• Prepare optimized digital assets.

Website Operations & Governance:

• Support site development, vendor handovers, and configuration updates.
• Improve search relevance, taxonomy, and metadata.
• Work with third-party vendors as needed to troubleshoot and resolve system issues, as well as experience, content, and accessibility issues

Cross‑Functional Collaboration:

• Work with developers, product managers, and other designers to bring designs to life, ensuring technical feasibility and visual appeal.
• Participate in Agile ceremonies and project reviews.
• Collaborate with Communications & PR and Compliance teams to ensure content for RCU's public digital assets conforms to current industry standards, brand voice, compliance, and other requirements.
• Partner with Marketing to maintain and enforce RCU's brand guidelines in all digital platforms and ensure effective support of current product promotions.

Quality Assurance & Accessibility:

• Validate designs across devices and browsers.
• Support ADA (WCAG) compliance.
• Monitor metrics to identify improvement opportunities.

Continuous Improvement:

• Identify UX and content enhancements.
• Stay current with design standards and accessibility requirements.
• Recommend design improvements that promote clarity, usability, and engagement.

Program Management and Other Functions:

• Manage versioning and upgrades by working with vendors and coordinating related software changes and configurations.
• Make recommendations for program changes and enhancements.
• Complete special projects as directed by the Assistant Manager, Digital Experience.
• Participate in various committees to provide insight and feedback on digital initiatives.

Join us and discover why you'll love working at Redwood Credit Union!

ABOUT REDWOOD CREDIT UNION (RCU):

At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad.

As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all.

Why work for Redwood Credit Union?

• 27th largest credit union in the U.S. and the largest financial institution based in the North Bay
• Awarded a 5-Star Rating based on 6/30/24 financial data by Bauer Financial
• Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025"
• Recognized by Newsweek as one of "America's Best Credit Unions 2026"
• Top Corporate Philanthropists (#24) - San Francisco Business Times
• Voted Best Places to Work in the North Bay 20 years in a row
• World-class Employee Engagement scores
• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
• Industry leading Net Promoter Scores across the U.S.

Minimum Qualification: Knowledge, Skills and Abilities

• Proficient in HTML/CSS/JavaScript.
• Mastery of graphic design software, including Adobe Photoshop, Adobe Illustrator, and other visual design tools.
• Excellent visual design skills.
• Working knowledge of wireframing tools like Figma, Basalmiq, and Axure RP to create mockups and high-fidelity prototypes.
• Solid understanding of content management systems.
• Creative and open to new ideas with a willingness to learn new techniques.
• Ability to design, maintain, tune, analyze, and optimize websites.
• Ability to communicate effectively verbally and in writing.
• Ability and desire to work in a team-oriented environment.
• Ability to coordinate a variety of activities simultaneously and prioritize work to meet deadlines.
• Ability to troubleshoot and diagnose problems as required.
• Ability to create web-based graphics consistent with the RCU brand.

Preferred Qualifications

• Familiarity with JavaScript frameworks (Angular, React, Backbone, Node.js, etc.).
• Ability to address HTML and scripting compatibility issues between different browsers and computing platforms.
• Successfully work in an environment where the development life cycle and project management processes are utilized.
• Experience in financial services or regulated industries.
• Working knowledge of Spanish language is a plus.

The ideal candidate has a combination of education and experience equivalent to a bachelor's degree in human- Computer Interaction (HCI), graphic design, interaction design, computer science, information technology or closely related field, and a minimum of three years of UX/UI experience.

Experience should include platform administration and management, the ability to resolve compatibility issues across different browsers and computing platforms, and successful presentation of engaging visuals through UX/UI optimization, design principles, layout techniques, and font uniformity.

Compensation: Base starting range: $82,621 to $108,863 annually commensurate with experience.

Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.

Redwood Credit Union offers a robust benefits package to our eligible employees including:

• Competitive medical, dental, and vision insurance, mental health offerings
• Employee performance incentive plan
• Salary Advancement- Merit increase based on performance
• 401(k) program with employer match
• Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!

RCU Discounts and Perks:

• RCU employees are eligible for a .75% discount off RCU standard collateral auto loans
• RCU employees are eligible for a 1% discount on all recreational or boat loan products
• 2% discount off Visas and LOC Loans through RCU
• 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.
• 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.
• 0% interest on garment, fitness, or home office equipment loan of up to $500
• 100% financing for employee purchased homes!

Physical Requirements:

• Ability to stand, bend, stoop, sit, walk, twist, and turn.
• Ability to lift up to 20 pounds occasionally.
• Ability to use a computer keyboard and calculator.
• Work environment is indoors; majority of the time is spent sitting at a desk.
• Redwood Credit Union is not offering Visa transfers and/or sponsorships for this position.

Internal Team Members: If you are a current Team Member, please apply through the internal careers page located in RCUNET.

We are an Equal Opportunity Employer

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us at [email protected].