Web Inquiry Support Coordinator
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Overview
Schedule
Full-time
Career level
Senior-level
Remote
Option for remote
Compensation
$20-$21/hour
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Benefits:
- 401(k)
- 401(k) matching
- Company parties
- Dental insurance
- Employee discounts
- Free food & snacks
- Health insurance
- Paid time off
- Parental leave
- Savings bank
- Training & development
- Vision insurance
- Wellness resources
About the Role:
As a Web Inquiry Support Coordinator at MedPOINT Management, you will play a vital role in ensuring seamless communication between our clients and our team. Join us in our mission to provide exceptional healthcare management solutions while enhancing the client experience through effective inquiry handling.
About Us:
MedPOINT Management has been a leader in healthcare management solutions for over a decade, dedicated to improving the efficiency and effectiveness of healthcare delivery. Our clients appreciate our commitment to quality service and innovation, while employees enjoy a supportive work culture that fosters growth and collaboration.
Responsibilities:
- Manage and respond to web inquiries promptly and professionally.
- Coordinate with various departments to resolve client issues efficiently.
- Maintain accurate records of inquiries and follow-up actions.
- Assist in developing and implementing web inquiry processes and best practices.
- Monitor and analyze inquiry trends to improve service delivery.
- Provide support for online tools and resources available to clients.
- Collaborate with the marketing team to enhance online presence and client engagement.
- Participate in training sessions to stay updated on company services and policies.
Requirements:
- Proven experience in customer service or support roles, preferably in healthcare.
- Strong communication skills, both written and verbal.
- Proficient in using CRM systems and web-based inquiry tools.
- Detail-oriented with excellent organizational skills.
- Ability to work collaboratively in a fast-paced environment.
- Strong problem-solving skills and a proactive approach to client issues.
- Familiarity with healthcare management practices is a plus.
- Positive attitude and a passion for helping others.
Flexible work from home options available.
Compensation: $20.00 - $21.00 per hour
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
FAQs About Web Inquiry Support Coordinator Jobs at ADP
What is the work location for this position at ADP?
This job at ADP is located in Sherman Oaks, California, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at ADP?
Candidates can expect a pay range of $20–$21 per hour for this role.
What employment applies to this position at ADP?
ADP lists this role as a Full-time position.
What experience level is required for this role at ADP?
ADP is looking for a candidate with "Senior-level" experience level.
Does ADP allow remote work for this role?
Yes, this position at ADP supports remote work, giving candidates the flexibility to work outside the primary office location.
What benefits are offered by ADP for this role?
ADP offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Parental and Family Leave, Career Development, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at ADP?
You can apply for this role at ADP either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.