Wellness Coordinator – Front Desk Sales & Clinic Operations

The Joint ChiropracticGroton, CT

$21 - $24 / hour

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Overview

Schedule

Alternate-schedule

Full-time

Career level

Senior-level

Remote

On-site

Compensation

$21-$24/hour

Benefits

Health Insurance

Paid Holidays

Paid Vacation

Job Description

CAREER OPPORTUNITYWellness CoordinatorFront Desk Sales & Clinic Operations | The Joint Chiropractic - Groton, CT

PAY: $21-$24/hour, based on experience	SCHEDULE: Full-time, 32-40 hours/week; every Saturday required; daily hours may vary
CLINIC HOURS: 10am-7pm weekdays; 10am-4pm Saturdays	START: ASAP

About the Role

This is a sales position with front-desk responsibilities, not a traditional receptionist role. You will independently manage the front desk while guiding patients toward membership, overcoming objections, asking directly for enrollment, and confidently closing the sale. We need someone naturally outgoing, high-energy, and confident engaging with people in person, by phone, and on camera.The position is primarily based in Groton, CT. With reasonable advance notice, employees may occasionally be required to assist at our Warwick, RI clinic, approximately 45 minutes away. A flat travel allowance is provided for each Warwick assignment.

Core Responsibilities

Create a welcoming patient experience and independently manage daily front-desk operations.
Lead membership sales conversations, identify enrollment barriers, overcome objections, and ask directly for the sale and payment.
Convert new patients into recurring members by confidently presenting services, pricing, and care options.
Follow sales scripts accurately while delivering them in a natural, confident, and conversational manner.
Handle patient questions, complaints, membership concerns, and cancellations professionally.
Answer phones, schedule visits, process payments, maintain accurate records, and open and close the clinic.
Complete approximately 50-70 outbound lead and follow-up calls per day when assigned.
Prioritize patients, phone calls, sales, and administrative work during busy periods.
Manage patient flow, identify delays, and report specific concerns to clinic leadership.
Work collaboratively across shifts and take ownership of shared clinic responsibilities, including completing follow-up or unfinished tasks started by another Wellness Coordinator.
Actively request Google reviews and patient referrals and deliver an experience that earns both.
Represent the clinic at occasional community events and participate in required customer-facing video reels and promotional content.

What We're Looking For

Customer service, sales, or teaching experience in a retail, fitness, wellness, hospitality, healthcare, or other people-facing environment.
Naturally outgoing, energetic, and comfortable initiating conversations and approaching strangers.
Willing and able to participate in required customer-facing video reels, photos, and promotional content.
Comfortable asking for commitment, discussing payment, and responding to sales objections.
Confident communication skills and the ability to handle difficult conversations calmly.
Strong computer, organizational, multitasking, and follow-through skills.
Comfort working independently and learning multiple systems quickly.
Maintain a polished, professional business-casual appearance during every shift and clinic event.
Reliable, punctual, coachable, accountable, and available to work every Saturday.
Bilingual English/Spanish strongly preferred.

Compensation & Performance

$21-$24 per hour based on relevant experience and demonstrated ability. Employees are eligible for a 90-day performance review and future merit-based increases; reviews do not guarantee an increase. Full-time benefits include a Health Reimbursement Arrangement (HRA), paid holidays, and paid time off (PTO).

Additional Information

You are applying to work with a franchisee of The Joint Chiropractic. If hired, the franchisee will be your only employer.

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FAQs About Wellness Coordinator – Front Desk Sales & Clinic Operations Jobs at The Joint Chiropractic

What is the work location for this position at The Joint Chiropractic?

This job at The Joint Chiropractic is located in Groton, CT, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at The Joint Chiropractic?

Candidates can expect a pay range of $21–$24 per hour for this role.

What employment applies to this position at The Joint Chiropractic?

The Joint Chiropractic lists this position under the following employment categories:

Alternate-schedule
Full-time

What experience level is required for this role at The Joint Chiropractic?

The Joint Chiropractic is looking for a candidate with "Senior-level" experience level.

What benefits are offered by The Joint Chiropractic for this role?

The Joint Chiropractic offers following benefits: Health Insurance, Paid Holidays, Paid Vacation, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at The Joint Chiropractic?

You can apply for this role at The Joint Chiropractic either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.