WFH - Customer Service Manager
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Job Description
We are currently expanding our remote support team and are seeking motivated individuals who enjoy working with people and providing helpful, professional service. This role focuses on assisting members who have requested information, scheduling appointments, and guiding them through a simple online process in a virtual environment.
This is a structured, work-from-home position with full training provided. No prior industry experience is required.
What You’ll Be Doing
Communicate with members who have requested benefit information
Make and receive phone calls in a professional manner
Schedule and confirm virtual appointments
Conduct short online presentations using provided tools
Assist with digital applications and required forms
Perform basic data entry and maintain accurate records
Follow quality standards and internal procedures
Participate in training and professional development programs
What We Provide
Weekly pay with performance-based bonuses
Fully remote, work-from-home position
Flexible scheduling options
Clear long-term career advancement opportunities
Residual income potential
Comprehensive health benefits
One-on-one onboarding and hands-on training
Ongoing mentorship and team support
Eligibility for annual incentive and travel programs
Minimum Qualifications
Strong verbal communication skills
Basic computer skills (email, data entry, virtual meetings)
Reliable time management and organizational abilities
Must be at least 18 years of age
High school diploma required (post-secondary education is an asset)
Customer service or retail experience is helpful but not required
Interview Process
In the interest of community wellness and accessibility, all interviews are conducted via secure video conferencing.
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Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.