Winery Greeter/Host

Schedule:Every Saturday and Sunday, holidays, and additional days as business needs require

Position Summary:

Doffo Winery is seeking an engaging, professional, and service-driven Winery Host to serve as the first point of contact for our guests. This role is essential in creating a welcoming and memorable experience from the moment visitors arrive.

Reporting to the Tasting Room Manager and Assistant Tasting Room Manager, the Winery Host acts as a greeter, guest concierge, and winery ambassador. The ideal candidate is confident, personable, poised under pressure, and comfortable managing guest flow in a fast-paced hospitality environment.

Key Responsibilities:

• Serve as the primary greeter at the front of the winery, warmly welcoming all guests upon arrival
• Manage guest flow by directing visitors to appropriate seating areas, tasting experiences, or event spaces
• Provide accurate information about winery offerings, tasting options, events, and policies
• Answer incoming phone calls professionally and assist with inquiries or route calls appropriately
• Act as a knowledgeable ambassador of the Doffo brand, history, wines, and hospitality standards
• Assist in maintaining waitlists and communicating accurate wait times during busy periods
• Handle guest questions, concerns, or occasional complaints with professionalism and composure; escalate issues when necessary
• Support tasting room operations during peak times by assisting staff as needed
• Assist with setup and breakdown of events and tasting experiences
• Maintain a clean, organized, and inviting host stand and entrance area
• Ensure all guests feel welcomed, acknowledged, and valued at all times
• Uphold winery standards of hospitality, professionalism, and presentation
• Perform additional duties as assigned by management

Qualifications & Experience:

• Must be at least 18 years of age
• Previous host, hospitality, restaurant, or customer-facing experience preferred
• Strong interpersonal and communication skills; comfortable initiating conversations with guests
• Professional, polished, and confident demeanor
• Ability to remain calm, level-headed, and solution-oriented in high-volume or challenging situations
• Able to think independently and make sound decisions within established guidelines
• Service-oriented mindset with a genuine desire to create exceptional guest experiences
• Strong organizational skills and ability to manage multiple priorities
• Comfortable standing and moving for up to 8-hour shifts
• Reliable and punctual with a strong sense of accountability
• Available to work weekends, holidays, and additional shifts as needed

Physical Requirements:

• Ability to stand and walk for extended periods (up to 8 hours)
• Ability to lift and carry up to 25 lbs occasionally

Professional Expectations:

We are seeking an individual who demonstrates professionalism, emotional intelligence, and sound judgment. The ideal candidate brings a positive presence, strong communication skills, and the ability to represent Doffo Winery with confidence and integrity.

Compensation:

Base hourly rate at $16.90/hour plus gratuities