Wireless Retail Manager - Cabot, AR

Wireless Retail Manager - Cabot, AR Job Type: Full-time

Job description:

Job Type: Full-time

Overview

Join one of the fastest-growing telecommunications companies in the country! We are currently hiring Wireless Retail Managers who are strategic, hands-on leaders with a passion for driving sales, developing high-performing teams, and delivering world-class customer experiences.

Who We Are

We are a rapidly expanding branded partner in the telecommunications industry, operating under multiple brands across 15 states—with a footprint expected to reach over 200 retail locations nationwide.

Our teams connect residential customers to essential services including high-speed internet, mobile, video, and voice solutions.

Who We’re Looking For

We’re seeking experienced retail leaders—ideally with a background in wireless, broadband, or consumer electronics—who thrive in fast-paced, high-volume environments.

As a Wireless Retail Manager, your mission is to maximize store performance, coach and develop your team, and ensure that every customer leaves with the best connectivity solutions for their needs.

Key Responsibilities

Store Leadership & Operations

• Oversee all aspects of daily store operations, including merchandising, inventory control, product launches, and financial oversight.
• Implement best practices for product positioning, promotions, and customer engagement to meet and exceed revenue goals.
• Ensure compliance with company policies, including cash handling, inventory management, and operational audits.

Sales & Business Growth

• Lead your team to consistently achieve and surpass sales goals through strategic selling, upselling, and cross-selling of all Optimum product lines.
• Analyze store performance data to identify trends, address gaps, and capitalize on growth opportunities.
• Collaborate with marketing teams to execute local events, promotions, and seasonal campaigns.

Team Management & Development

• Recruit, hire, train, and develop a high-performing sales team.
• Conduct regular coaching sessions, performance reviews, and skill development workshops.
• Foster a collaborative, performance-driven culture with a focus on accountability and recognition.

Customer Experience Excellence

• Maintain high customer satisfaction standards, including Net Promoter Score (NPS) goals.
• Resolve escalated customer concerns quickly and effectively.
• Ensure all team members are knowledgeable on the latest products, promotions, and technology updates.

Requirements

Qualifications

• 3–5 years of retail management experience, preferably in wireless, broadband, or consumer electronics.
• Proven success in driving sales performance and leading high-performing teams is preferred.
• Strong leadership, communication, and coaching skills in fast-paced retail environments are preferred.
• Analytical and problem-solving abilities with experience using KPIs, inventory, and operational performance metrics are preferred.
• Proficiency in Microsoft Office for everyday store operations and reporting, including stronger Excel-based KPI and performance tracking, is preferred.
• High school diploma or GED preferred.
• Must be eligible to work in the United States.
• Able to travel to nearby store locations within a 35-mile radius with reliable transportation.
• Experience handling escalated customer issues in store leadership, including resolving service complaints, billing disputes, and retention conversations, is preferred.
• Fluency in Spanish is strongly preferred.

Benefits

Perks & Benefits

• Medical, Dental, Vision, 401(k).
• Paid training and onboarding.
• Paid vacation, sick time, and personal days.
• Internal promotions & advancement opportunities.
• Employee-exclusive growth & rewards programs, including:
  • Milestone Program – Recognition and rewards at every stage of your leadership journey.
  • Winners Circle – Annual all-expenses-paid trip to Mexico for top performers.