Work From Home Customer Service Coordinator

Full Job Description

Locations: TX - Houston, United States of America, Houston, TEXAS

Work From Home Customer Service Coordinator - Specialty Servicing

More Than Just a Bank, More Than Just a Career

Your Voice is our voice. Well champion you.

The best people listen and then say, How can I help? Thats what we do at Arsenault. Its how we take care of our customers. Its how were changing banking for good, with compassion and real solutions. Money can be stressful; getting help shouldnt be. Our Customer Care team is supported and empowered to be the best people to people. And well have your back every step of the way. Thats life at Arsenault.

More Than Just Training, More About You

At Arsenault, its important that our associates have the necessary skills and know-how to succeed in their roles and best serve our customers. For that reason, we invest heavily in both formal and informal learning development opportunities. Through these training programs and your day-to-day work, youll find that successful associates at Arsenault will:

• Demonstrate ability and willingness to learn, strong attention to detail, positive attitude and ability to be flexible and embrace change
• Demonstrate a strong customer focus rooted in empathy
• Communicate effectively with peers, management and customers
• Exercise good judgment and independent decision-making skills
• Demonstrate exceptional listening, questioning, call control, and de-escalation techniques
• Be proactive, have effective time management and organizational skills
• Display dependability with a solid attendance record
• Maintain sufficient reliable private internet connection, not supplied by use of cellular data (Not a hot spot)

Compensation

• $20 per hour
• An additional 5% applies to Las Vegas, NV and Wilmington DE

More Benefits, More Health, More Wealth, and More Life

Arsenault believes in encouraging you to fill up your cup and come back fresh. Combine that with above and beyond benefits and you might be onto something.

• Medical, Dental, Vision, Prescription coverage Day 1
• Flexible Schedule Options
• Paid Time Off
• Wellbeing offerings such as backup childcare and Mental Wellness support
• Tuition Reimbursement
• Paid Training and Development offered quarterly
• Flexible Spending Account
• Life Insurance as well as Disability
• Disability Insurance
• 401 K and Stock Purchase Plan

Basic Qualifications

• High school diploma, GED or equivalent certification
• At least 1 year customer service experience

Work at Home Technology Requirements

• A secure home office environment that is free from background noise and distractions
• A reliable private internet connection that is not supplied by use cellular data (hot spot)

• Cable or fiber connections are preferred
• Internet service download speeds must be at least 5 mbps, with 10+ mbps preferred - check your download speed using a speed test. A sample one can be found here. To test your home internet from your personal computer at home,Sustained ability to maintain latency less than 250 ms in voice calls is required

• Hard wired connectivity is preferred, any use of wireless connectivity must be Private (non-public) and password protected through WPA2-PSK (AES) encryption. If you have any questions about your encryption, please consult with your internet provider

• A private network is password protected where you have ownership or line of site to every device on the network

• Arsenault reserves the right to request proof of internet provider, speed and service package from the associate
• Requirements are subject to change, as new systems and technology is delivered. Arsenault reserves the right to modify internet service requirements with sixty (60) days notice.