Work From Home Customer Support Specialist (Entry-Level)
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Overview
Job Description
The Role
In this role, you’ll be the person families turn to when they have questions about their benefits. You won’t be cold calling or pushing sales — you’ll be speaking with people who already reached out for information.
Your job is to listen, explain their options in a clear way, and help them feel confident about their choices. It’s meaningful work that helps families find security and gives you room to develop new skills and grow into leadership.
What You’ll Do
Communicate with clients and build trust through clear, friendly conversations
Walk families through their benefit options and answer their questions
Offer supportive, professional service during every interaction
Collaborate with leadership to make processes smoother and more efficient
Participate in training and ongoing development
Who We’re Looking For
Strong communicators who enjoy helping people
Individuals who are positive, patient, and empathetic
Organized and self-motivated professionals who work well remotely
Quick learners who are open to feedback and growth
Experience in customer service, sales, or insurance is helpful but not required
Must be legally able to work in Canada or the United States
What You’ll Receive
Flexible, remote work you can do from anywhere
Weekly pay with bonus opportunities
Ongoing training and mentorship from experienced team leaders
A clear path to advancement for those seeking leadership roles
A supportive, mission-focused team culture
The satisfaction of helping families every single day
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Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.