Work From Home Customer Support Specialist (Entry-Level)
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.1
Reclaim your time by letting our AI handle the grunt work of job searching.
We continuously scan millions of openings to find your top matches.
Overview
Job Description
About Us
We’re not a traditional insurance organization — we’re a purpose-driven team committed to protecting families and building meaningful career pathways. For more than 60 years, we’ve supported hardworking individuals across North America, helping them secure their financial futures while empowering our representatives to build careers rooted in freedom, flexibility, and purpose.
People are at the center of everything we do. When you invest in their growth, confidence, and potential, success follows naturally. That’s why our culture is grounded in mentorship, development, and integrity — a place where collaboration fuels results and ambition is encouraged.
Thanks to our long-standing partnerships with unions and associations, we’re able to make a tangible impact in communities throughout the U.S. and Canada. Every conversation and every policy contributes to something greater: providing families with peace of mind and long-term security.
The Role
This isn’t just a position — it’s an opportunity to become a trusted resource for families who turn to us for guidance. You’ll connect with individuals who have already requested information about their benefits. Your job is to listen, educate, and support them in choosing the coverage that fits their needs.
There are no cold calls and no high-pressure sales — just meaningful conversations that help families feel confident about their future. While doing so, you’ll develop skills that open the door to growth, leadership, and long-term career success.
Your Responsibilities
Build strong, trust-based relationships with clients through clear and consistent communication
Help families understand their benefits and guide them through their options with care
Provide professional, empathetic service during every interaction
Work with leadership to continuously improve systems and client experience
Participate in hands-on training and ongoing personal development
Who We’re Looking For
Excellent communicator with strong interpersonal skills
Positive, empathetic, and genuinely passionate about helping others
Organized, self-driven, and reliable in a remote environment
Coachable and eager to learn, grow, and take on new challenges
Experience in customer service, sales, or insurance is an asset—but not required
Must be legally authorized to work in Canada or the United States
What You’ll Gain
Remote work flexibility — operate from anywhere with a supportive leadership team
Weekly pay + performance bonuses
Comprehensive training and mentorship from experienced leaders
Fast-track advancement with a clear and achievable path to leadership
A positive, mission-oriented culture focused on teamwork and integrity
The fulfillment of making a real difference for families and communities every day
Powered by JazzHR
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
