Workers Compensation Coordinator/ Legal Liaison
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Job Description
About SMOC: At SMOC, we’re committed to providing exceptional orthopedic care and creating a supportive environment for both our patients and team members. For over 30 years, we've served the southeastern Virginia community with compassion, expertise, and a focus on helping our patients return to their highest level of functioning.
Position Summary:
The Workers' Compensation Coordinator manages scheduling, authorizations, and documentation for workers' compensation and medical-legal cases. This role ensures timely communication between patients, providers, attorneys, insurance carriers, maintains accurate records, processes payments, and supports office operations. The Coordinator serves as a key point of contact to facilitate smooth workflow, assist with approvals and procedures, and provide backup support across multiple office locations.
Reports to: Workers Compensation/Legal Manager
Key Responsibilities:
- Coordinate and schedule Medical-Legal Requests
- Obtain Authorization and Schedule Initial Appointments for New Workers' Compensation Patients
- Create and Update SMOC Forms for Workers' Compensation Patients
- Assist Surgery Schedulers with Approvals and Delays
- Medical Records
- Process Medical-Legal Payments
- Manage Suffolk Office Checks
- Maintain Comprehensive Logs
- Obtain Authorizations and Schedule Appointments
- Backup Support for Workers' Compensation Department
- Timely Communication and Response
- Open Assistance
Qualifications:
- High school diploma or equivalent required; a Bachelor’s degree in a related field is preferred.
- Minimum of 1 year of experience in workers' compensation, legal liaison roles, or administrative positions within a healthcare or legal environment.
- Strong organizational and time management skills, with the ability to prioritize multiple tasks and meet deadlines.
- Excellent communication skills, both written and verbal, with the ability to interact professionally with external partners, legal teams, and patients.
- Knowledge of workers' compensation regulations, medical-legal processes, and patient confidentiality standards.
- Ability to maintain confidentiality and handle sensitive information with discretion.
- Proficiency with office software, including scheduling, reporting, and payment systems (e.g., Converge, PayEntry, Athena).
What We Offer:
Competitive pay
Health, dental, and life insurance
401(k) with employer matching
Flexible spending account (FSA)
Employee assistance program
Paid time off, including your birthday off
Opportunities for career development and growth
Job Details:
Job Type: Full-time
Schedule: Monday to Friday
Work Location: On-site (In-person) - position can be at either Suffolk/HarbourView location
Equal Opportunity Employer: SMOC is an equal opportunity employer. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. We are committed to maintaining a workplace free from discrimination and harassment.
Ready to join a team that values both patients and people? Apply today and grow with SMOC.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.