Workforce Management Forecaster

Uline, Inc.Kenosha, WI

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Overview

Schedule

Full-time

Career level

Senior-level

Remote

On-site

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Job Description

Workforce Management Forecaster

Kenosha Branch

12355 Uline Way, Kenosha, WI 53144

Customer Service is the heartbeat of Uline. As a Workforce Management Forecaster, you'll use data-driven insights to guide workforce planning for Customer Service teams across Uline's 15 North American locations. Join a high-performing team that takes pride in accuracy and ensures we deliver a best-in-class customer experience.

Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.

Position Responsibilities

Develop and maintain forecasts for 1000+ Customer Service employees, ensuring teams are staffed to meet customer demand.
Analyze customer demand, order volume and sales trends using weighted averages, indexing, seasonality and trend analysis to guide staffing plans.
Monitor forecast performance and refine planning approaches to improve accuracy and support operational goals.
Conduct root cause analyses to identify workforce management forecasting and scheduling process improvements.
Effectively communicate data trends and expected outcomes to leadership, including senior management.

Minimum Requirements

High school diploma or equivalent. Bachelor's degree preferred.
2+ years of forecasting experience. Experience with workforce management scheduling software preferred.
3+ years of Excel experience with strong knowledge of formula definitions.
Detail-oriented with strong problem-solving, analytical and time-management skills.

Benefits

Complete health, dental and vision coverage and 401(k) with 6% match starting day one!
Multiple bonus programs.
Paid holidays and generous paid time off.
Tuition Assistance Program that covers professional continuing education.

Employee Perks

Café featuring affordable daily meal options from local restaurants.
On-site fitness center and beautifully maintained walking paths.
Best-in-class, clean, modern facilities.

About Uline

Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 10,000 employees across 15 locations.

Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.

EEO/AA Employer/Vet/Disabled

#LI-CB2

#CORP

(#IN-PPCS)

#ZR-HQCS

Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!

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FAQs About Workforce Management Forecaster Jobs at Uline, Inc.

What is the work location for this position at Uline, Inc.?

This job at Uline, Inc. is located in Kenosha, WI, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Uline, Inc.?

Employer has not shared pay details for this role.

What employment applies to this position at Uline, Inc.?

Uline, Inc. lists this role as a Full-time position.

What experience level is required for this role at Uline, Inc.?

Uline, Inc. is looking for a candidate with "Senior-level" experience level.

What benefits are offered by Uline, Inc. for this role?

Uline, Inc. offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Paid Holidays, Paid Vacation, 401k Matching/Retirement Savings, and Tuition/Education Assistance for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Uline, Inc.?

You can apply for this role at Uline, Inc. either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.