The Workforce Management Scheduler is responsible for developing, maintaining, and optimizing staff schedules for multi-site urgent care operations across the organization. This role ensures appropriate provider and clinical staffing coverage to support high-quality patient care and operational efficiency. The Scheduler will work in a fast-paced environment that requires exceptional attention to detail, strong organizational skills, and the ability to communicate clearly with both clinical and operational leaders. The ideal candidate is proactive, highly reliable, and comfortable balancing competing priorities while supporting a broad network of urgent care centers.Core Responsibilities:
Demonstrates a positive, professional, and energetic work ethic that supports a productive team culture. Communicates clearly and effectively in both verbal and written formats. Collaborates well with team members and leadership, offering input and reliably following through on commitments. Thrives in a fast-paced environment and adapts quickly to changes in workflow, staffing needs, and operational priorities. Maintains a strong results-oriented approach, staying focused and delivering high-quality work. Upholds high ethical standards, confidentiality, and compliance with organizational policies and regulations.Principal Duties and Responsibilities: Develop, publish, and maintain provider schedules for assigned urgent care locations/ markets. Coordinate with operations and workforce management teams to align staffing with patient volume forecasts and business needs. Adjust schedules based on callouts, PTO, leaves of absence, or last-minute changes. Use scheduling and workforce management tools (Paycom, QGenda, Solv, When I Work, or similar) to manage accuracy and visibility. Communicate schedule updates promptly to staff and leadership. Maintain accurate documentation and audit schedules for compliance with internal standards and credentialingQualifications:
High school diploma required; associate or bachelor’s degree preferred. Minimum 1 year of experience in healthcare scheduling or workforce coordination (urgent care or multi-site healthcare preferred). Proficiency with scheduling software and Microsoft Office, especially Excel. Strong organizational, multitasking, and time-management skills. Excellent verbal and written communication abilities. Ability to work under pressure and meet tight deadlines. Familiarity with labor laws, credentialing standards, and shift-based staffing models preferred. Ability to work independently and collaboratively, with occasional weekend availability. Knowledge of urgent care or primary care operations preferred.Working Conditions:
Requires prolonged periods of computer use, data entry, and schedule management. Full-time remote position with a dedicated workspace and reliable internet required. Must maintain strict confidentiality of all schedules, provider details, and any protected health information per HIPAA. Occasional travel to clinic sites may be required, with exposure to typical healthcare environments.This is a remote position.
PS: It’s All About You!
American Family Care has pioneered the concept of convenient, patient-centric healthcare. Today, with more than 250 clinics and 800 in-network physicians caring for over 6 million patients a year, AFC is the nation's leading provider of urgent care, accessible primary care, and occupational medicine. Ranked by Inc. magazine as one of the fastest-growing companies in the U.S., AFC's stated mission is to provide the best healthcare possible, in a kind and caring environment, while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient.
If you are looking for an opportunity where you can make a difference in the lives of others, join us on our mission. We invite you to grow with us and experience for yourself the satisfying and fulfilling work that the healthcare industry provides.
Please note that a position may be for a company-owned or franchise location. Each franchise-owned and operated location recruits, hires, trains, and manages their own employees, sets their own employment policies and procedures, and provides compensation and benefits determined by that franchise owner. Company-owned locations provide a comprehensive benefits package including medical, dental, vision, disability, life insurance, matching 401(k), and more.
We are an Equal Opportunity Employer.
