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Workforce Management Systems Specialist

UlineKenosha, Wisconsin
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Overview

Schedule
Full-time
Career level
Senior-level
Remote
On-site

Job Description

  • 　NICE software liaison responsible for troubleshooting issues and executing fixes with IT, Business partners and Vendors.
  • 　Work with WFM Team to identify system enhancement opportunities, providing system support and training for the WFM team to increase system and process efficiencies.
  • 　Audit WFM operational data and provide accuracy, efficiency, and productivity improvement recommendations to leadership, including senior management.
  • 　Project management of Holiday builds, PTO requesting, and system and application upgrades and enhancements.
  • 　Leverage data to deliver analysis, including observations, visuals, charts and graphs and translate data findings into clearly written, actionable recommendations for leadership.
  • 　Create, Organize, Test and maintain data in applications including NICE WFM System, Excel, SQL and Power BI dashboards for historical, performance, statistical and real time reporting needs.
  • 　Document processes, queries and data tools, data tables, data sources, and data flows.
  • 　Work collaboratively across departments to troubleshoot and resolve reporting and data discrepancies.

    Our employees make the difference and we are committed to offering exceptional benefits and perks!

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    FAQs About Workforce Management Systems Specialist Jobs at Uline

    What is the work location for this position at Uline?
    This job at Uline is located in Kenosha, Wisconsin, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
    What pay range can candidates expect for this role at Uline?
    Employer has not shared pay details for this role.
    What employment applies to this position at Uline?
    Uline lists this role as a Full-time position.
    What experience level is required for this role at Uline?
    Uline is looking for a candidate with "Senior-level" experience level.
    What is the process to apply for this position at Uline?
    You can apply for this role at Uline either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.