Wotc Administrative Specialist

This position is temporary and may last up to 12 months.

Note: Employees for the State of Montana must reside within Montana. All applications and required application documents must be submitted through the MT Careers site at: https://mtstatejobs.taleo.net/careersection/200/jobdetail.ftl?job=26140345&tz=GMT-06:00&tzname=America/Denver

Step into a role where your organizational skills and customer focus help Montana businesses grow and job seekers find new opportunities. In your role as Administrative Specialist, you'll be the driving force behind the Work Opportunity Tax Credit (WOTC) program, connecting employers with valuable tax incentives while helping people who face hiring barriers get a fair chance at meaningful work. You'll join a dynamic, supportive team that values innovation, collaboration, and results. Here, your attention to detail and commitment to quality work will directly strengthen Montana's workforce and business community. This is a temporary position lasting up to one year from hire.

MISSION STATEMENT:

Empowering all Montanans through work and opportunity.

It's about the people and the impact we make in our communities every day. We are proud of our open, team-based, supportive, and collaborative work environments. Learn more about DLI here.

Position Overview:

As the Temporary WOTC Administrative Specialist, you are at the center of keeping the Work Opportunity Tax Credit program moving and making an impact for employers. In this position, you will review employer applications for accuracy and completeness, enter and manage data, and help businesses unlock valuable hiring incentives that support job growth. You will collaborate with program managers and coworkers to troubleshoot issues, support meaningful tracking and reporting, and recommend improvements that make processes faster and smarter. Your reliability, analytical mindset, and commitment to strong customer service will directly help Montana employers connect with the talent that drives their success.

What's In It For You:

• Build your skills in data management, compliance, and program administration while working on a statewide initiative that supports inclusive hiring.
• See the real impact of your work as employers access tax credits that help them grow their businesses and expand job opportunities.
• Gain valuable public service experience in a professional environment that supports learning, development, and future career growth.
• This temporary full-time role offers the chance to support communities across Montana while enjoying the state's outdoor recreation, strong sense of community, and high quality of life.

Essential Functions:

• Process WOTC applications by reviewing employer submissions for eligibility, confirming that all required information is complete, entering accurate data, and keeping applications moving so businesses can access hiring incentives quickly.
• Monitor data quality by organizing records, cross-checking information across systems, and maintaining audit ready files that support program integrity and credibility.
• Support compliance activities by assisting with reviews and audits, documenting findings, and helping implement improvements that align with state and federal requirements.
• Research policy and procedures by reviewing program rules and legislation, translating complex information into clear guidance, and suggesting updates that make the program easier to understand and use.
• Prepare federal and program reports by turning raw data into clear summaries, supporting timely submissions to federal partners and leadership, and helping tell the story of the program's outcomes.
• Provide customer and stakeholder support by serving as a resource for employers, coworkers, and partner agencies, answering questions with clear, accurate information, and offering friendly, solution focused service.
• Contribute to training and outreach by helping create tools, guides, and outreach materials that increase awareness of WOTC and make participation straightforward for Montana businesses.
• Support continuous improvement by identifying opportunities to streamline workflows, reduce errors, and enhance each step of the employer experience with the WOTC program.

Required Skills and Competencies:

Candidates must demonstrate the ability to:

• Organization and office management: Handle administrative tasks efficiently while maintaining detailed, accessible records and databases.
• Data accuracy and attention to detail: Manage large sets of data precisely and apply established rules to ensure consistency.
• Analytical judgment and problem solving: Spot issues early, think critically, and find workable, compliant solutions.
• Collaboration and teamwork: Thrive in a fast-paced team environment while managing multiple priorities.
• Customer service and communication: Deliver clear, professional support to employers and team members alike.
• Technology proficiency: Confidently use spreadsheets, document tools, data systems, and office software; willing to learn new applications quickly.

MINIMUM QUALIFICATIONS (Education and Experience)

• Demonstrated experience performing administrative or program support work including data entry, document processing, and record management.
• Experience applying written policies, procedures, or guidelines to real world situations.
• Experience in delivering high-quality customer service and problem-solving assistance to employers, clients or the public.
• Proficiency in office technology, including word processing, spreadsheets and digital communication tools; ability to learn specialized systems.
• Proven ability to work both independently and collaboratively, meet deadlines and adapt to changing workloads or priorities.
• A degree in human services, social work, workforce development, business, public administration, or a closely related field may supplement relevant professional experience but is not a substitute for demonstrated skills and competencies in the areas noted above. Equivalent combinations of education and directly related experience will be considered.

HOW TO APPLY FOR THIS OPPORTUNITY:

A complete state application is not required; however, you will need to initiate the application and attach the resume, cover letter or other required documents at time of application to be considered for this position. Resume will auto fill the application, but the application will not be scored or reviewed.

Failure to attach the cover letter and resume will result in your application being considered incomplete and will not be considered further. Materials submitted but not requested will not be considered in the selection process.

Tip: When attaching your resume, cover letter or other required documents you must mark the attachments as "RELEVANT" or we will be unable to view your documents.

Required application materials:

• Cover Letter- Your Cover Letter should explain how your experience and education meet the identified Knowledge, Skills, and Abilities, with examples that demonstrate your qualifications.
• Resume - include all work experience you have held that would help you qualify for this position, including duties, dates of employment.

Only online applications will be accepted. By applying online, you can receive updates and monitor the status of your application.

All documents for Veteran or Disability preference must be received or date stamped by the closing date. You will receive an application confirmation email with instructions on acceptable preference documents and how to submit such documents.

If you need an accommodation with the application process, please contact the HR office.

BENEFITS:

Being able to enjoy the quality of life in the beautiful state of Montana is one of the benefits you will love about this opportunity! Our mountains, waterways and open spaces provide not only beautiful scenery but year-round recreational opportunities including hiking, camping, biking, fishing, boating, hunting, skiing and snowmobiling. Montana boasts a high-quality education system and a variety of entertainment including fairs, rodeos, and theaters. Read more about our great state here.

See our other incredible benefits here. These are some of our benefits just to name a few:

• Work/life balance with hybrid schedules or partial telework may be available within the state of Montana.
• 38 paid days off a year including vacation, sick leave and holidays.
• Military leave: You'll get up to 15 days of military leave with full pay.
• Longevity raises with continuous service, as well as any negotiated market increases and state statutory raises.
• Health, dental, vision, life insurance coverage, flexible spending accounts, EAP - click here to learn more.
• Free telehealth and access to free employee medical clinics through our medical plan - click here to learn more.
• Choice between two retirement plans with an employer contribution between 8.73% - 9.07% of your annual salary. A third optional 457(b) deferred compensation plan is also available.- Click here to learn more.
• Public Service Loan Forgiveness- Employment with the State of Montana may qualify you to receive loan forgiveness- click here to learn more!
• Career progression, training opportunities and room for professional growth.
• State employee discounts at various businesses across the state.

This position may be eligible for a statutory $1.00 an hour base pay increase effective on July 1, 2026.

• This position may be covered by a Voluntary Employee Beneficiary Association (VEBA)