Yacht Division Product Specialist

MarineMaxOldsmar, FL

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Overview

Schedule

Full-time

Career level

Senior-level

Remote

On-site

Benefits

Career Development

Job Description

OVERVIEW:

The Yacht Support Product Specialist is an integral part of the growth strategy and focus for the Yacht Division. The Yacht Support Product Specialist will be responsible for being a liaison to our teams as well as creating and delivering customer experience the drives a next level of confidence for our customers and the team. The growth & development of the Yacht Division requires that our valuable customers, retail locations and dealers are educated and supported at a high level.

DUTIES AND RESPONSIBILITIES:

Enthusiastically embrace MarineMax values
Acquire complete product knowledge of all Yacht Division models from all perspectives.
Work with Yacht Support and service teams to provide technical support to customers, technicians, service support, service managers and sales.
Embrace utilization of the MarineMax digital platform for all communication.
Collaborate with all team members, stakeholders, and dealer network to execute cohesive roll out campaigns for educational initiatives for our customers of the yacht division.
Collaborate with team on common issues for the manufacturer and work with Yacht Support to present a clear concise packet of information to the manufacturer to ensure issues are resolved or refined on future boats.
Work closely with teams to tailor existing delivery documentation and refined specifically for yacht deliveries.
Strategize with Yacht Support, Service Manager, National Warranty Manager to develop a gallery of training videos, how-to videos, and educational pieces for our customers.
Support teams at regional boat shows and customer events.
Maintain a professional and supportive relationship with all clients, fellow team members, vendors, and the manufacturers.
Participate in and be a leader for getaways and yacht division customer events.
Assist Yacht Support and stores to always maintain FANS Scores of 80% or higher for the Yacht Division.
Support and work on all other tasks deemed necessary to the team's success.

REQUIREMENTS:

International and domestic travel required
Some weekends and after hours support necessary
Captains license a plus

The role works closely with the entire network of locations working with Yacht Support and assist with the roll-out of these initiatives to MarineMax stores and related Yacht Division business units.

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FAQs About Yacht Division Product Specialist Jobs at MarineMax

What is the work location for this position at MarineMax?

This job at MarineMax is located in Oldsmar, FL, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at MarineMax?

Employer has not shared pay details for this role.

What employment applies to this position at MarineMax?

MarineMax lists this role as a Full-time position.

What experience level is required for this role at MarineMax?

MarineMax is looking for a candidate with "Senior-level" experience level.

What benefits are offered by MarineMax for this role?

MarineMax offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at MarineMax?

You can apply for this role at MarineMax either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.