Youth Services Case Manager Supervisor

GENERAL FUNCTION:

The Case Manager Supervisor is responsible for the leadership, oversight, and coordination of case management services for youth in supported living and mental health housing programs. This position ensures that all case management activities align with DCS policies, licensing standards, and organizational expectations while promoting quality care, safety, and positive outcomes for youth.

The supervisor provides direct supervision to Case Managers, ensures compliance with documentation and service delivery requirements, supports staff training and development, and facilitates coordination between internal teams and external stakeholders including DCS, Youth Villages, and other service providers.

This role also ensures that all case management functions, including assessments, treatment planning, placement coordination, and incident reporting, are completed accurately, timely, and in compliance with regulatory standards.

Responsibilities may include oversight of case management staff, review of documentation, coordination of training, and approval of case-related processes.

ESSENTIAL FUNCTIONS:

In order to perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities assistance with performing the essential functions of this position.

• Participate in planning meetings for the youth served.
• Ensure that training specific to the needs of the youths are completed for all staff before they work with any youth served. Coordinate any training for new staff. Ensure the prompt implementation of service plans/ prior authorizations, Behavior Support Plans, Treatment Plan/IEP, therapy plans etc. for youth served.
• Ensure that quality and unannounced visits are completed and documented. Follow up on identified issues. Also follow up on identified issues from Quality Assurance visits. Supervise employees, including completion of evaluations and disciplinary actions. Make recommendations regarding hiring and termination of employees.
• Assure programmatic and administrative supervision of staff on all shifts.
• Case Manager Supervisor may be required to cover a shift if/when subordinate staff is unavailable. Case Manager will assist with carrying a caseload when needed and may have to travel to different cities to assist with case management.
• Case Manager Supervisor is on call and is responsible for maintaining a cell phone 24/7 to ensure accessibility. Case Manager Supervisor is required to respond to all calls within 30 minutes from Case Managers regarding staffing call outs, aggression, physical violence, property damage due to behaviors and incidents requiring law enforcement or emergency medical intervention.
• May give telephonic guidance; however, personal attendance to a crisis may be required at any time. Assist House Managers, Case Managers and Youth Service Workers in managing incidents and emergencies. Follow up to ensure that incidents are reported according to policies and procedures in a prompt and timely manner.
• Assist with internal and external investigation requests, including documentation requests and coordinating staff interviews.
• Review and approve staff schedules to ensure proper coverage and minimize overtime. Check and approve employee timecards.
• Review activity calendars and shift notes (electronic and hard copy). Work cooperatively with Case Managers to ensure content of documentation is complete and appropriate. Ensure monthly summaries are completed on time. Monitor utilization of electronic files. Ensure his/her training is completed in a timely manner. Ensure training for team members is completed in a timely manner.
• Ensure that staff meetings are conducted monthly or weekly if needed. Maintain agendas/notes for those meetings and follow up on problem areas.
• Assist with transitions and admissions to all programs that Support Solutions provides.
• Encourage high productivity, commitment and cooperation by sharing information through candid, clear and timely communication.
• Contribute to the smooth administration of Support Solutions' operations by performing other duties/task as assigned.
• Encourage customer satisfaction through regular contact with persons served, DCS, families and external stakeholders.

Additional duties for mentors:

• Assist in briefing new Case Managers on proper etiquette and expectations for representing Support Solutions in meetings and community functions.
• Train new Case Managers regarding required training for House Managers and Youth Service workers
• Train new Case Managers regarding implementation of service plans/ prior authorizations, plans of care, Behavior Support Plans, therapy plans, treatment plans, IEP, structure of the homes.
• Review home visits completed by Case Manager and House Managers to and offer feedback.
• Train new Case Mangers regarding staffing plans, staffing patterns and employee timecard approvals.
• As a Case Manager Supervisor (DCS) will provide oversight/supervision of case management staff, coordination of training for staff, review of case managers work activities and products, and assist the opening and setup of new homes.

OTHER FUNCTIONS:

• Exhibit behaviors and best practices that are consistent with the vision and values of Support Solutions.
• Practice safe work habits to minimize potential safety and health hazards and to maintain a safe work environment. Attend all training as scheduled.
• Work as part of the team to ensure that Support Solutions Quality Management principles (Plan, Measure, Assess, Improve) are practiced and achieved.
• Operate company and personal vehicles in a safe manner.
• Perform other job related duties as may be assigned by authorized staff.

This job description does not list all the duties of this position. You may be asked by supervisors, managers or authorized staff to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in the job description. Support Solutions reserves the right to revise this job description at any time. The job description is not a contract for employment and employee or employer may terminate employment at any time, for any reason.